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Microsoft Active Directory Troubleshooting and Support Articles in the IGEL Community

May 31, 2019 IGEL Community Archives

Help troubleshooting issues when authenticating against AD in IGEL OS?

Is there anything I can look at on the IGEL side of things to determine a possible issues when authenticating against AD? On VLAN1 it is almost immediately and VLAN2

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May 31, 2019 IGEL Community Archives

Global environment (US, EMEA, and APAC) UMS / ICG in each location but 1 IP address GSLB through NetScaler, is this possible?

Hey guys! I’m working with a customer who has three data centers dispersed across the US, EMEA, and APAC. They will have standalone UMS sites at each of these data

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May 7, 2019 IGEL Community Archives

Is it possible to uninstall the load balancing without removing the complete UMS installation?

Hi I was wondering, is it possible to uninstall the load balancing package of UMS 6 without removing the complete UMS installation? @member interesting question 😉 You’re the first one.

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April 24, 2019 IGEL Community Archives

Can I configure the UD Pocket of Converter to use the Meraki VPN to enable connectivity to their Horizon environment?

Hello everyone, I have a customer that uses meraki vpn for some of their users. Can I configure the UD Pocket of Converter to use the Meraki VPN to enable

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April 18, 2019 IGEL Community Archives

How are organizations handling multiple technicians simultaneously logging in to the IGEL UMS?

How are organizations handling multiple technicians simultaneously logging in to the UMS? I have about 5 techs that need access to basic features (shadowing mainly) in the UMS and whoever

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April 10, 2019 IGEL Community Archives

Lanching a published desktop via Citrix gives me “Error adding store:AM_ERROR_AUTH_NETWORK_ERROR[65275]”

I’m trying to launch a published desktop via Citrix and whenever it auto launches I get this error. Error adding store:AM_ERROR_AUTH_NETWORK_ERROR[65275] Any thoughts? Can you send us a screenshot of

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April 1, 2019 IGEL Community Archives

How to deploy and activate internal CA-certificates to IGEL OS?

I wondered if there is an elegant way to deploy and activate internal CA-certificates (from Active Directory domains) to IGEL thin clients so that both the internal Storefront website (Firefox)

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March 27, 2019 IGEL Community Archives

Unable to change expired user passwords using Citrix Workspace app on IGEL OS

Hello, our IGEL UD2 LX clients running the latest 10.05.500.01 firmware are unable to change expired user passwords using Citrix Workspace app. What’s strange about this is once authenticated (and

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March 26, 2019 IGEL Community Archives

How to configure IGEL OS to show the logon prompt BEFORE getting to the desktop?

For Citrix Profile configuration, I’m trying to configure the thin client to show the logon prompt BEFORE getting to the desktop. So someone can login and all the apps they

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March 1, 2019 IGEL Community Archives

How to configure the kerberos login to Citrix when using self-sevice on IGEL OS?

Do someone know how to configure the kerberos login to citrix when using self-sevice? I have configured the AD logon to the thinclient but the credentials are not forwarded to

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