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IGEL Community Archives
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Migration Troubleshooting and Support Articles in the IGEL Community

May 10, 2021 IGEL Community Archives

Error “Pack information couldn’t be retrieved” manually uploading license tokens into IGEL UMS

Hello. We recently have been having issues with uploading new license purchase into UMS. We are currently on version 6.05 and it just errors out when we try to update

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April 2, 2021 IGEL Community Archives

How to flush the dns cache on IGEL OS?

is there a way to flush the dns cache on the thin clients??? kb.igel.com/licensesmore-igelos11/en/licensing-system-migration-2021-43104685.html can this be done any other way than at each system? tried it from a secure

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March 8, 2021 IGEL Community Archives

Can we delete some files on our IGEL UMS server since storage is getting low?

Hello, i wanted to delete some files on our UMS server since storage is getting small, and found the following folder. Is there a reason why this is so big?

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February 5, 2021 IGEL Community Archives

How to automate export all IGEL UMS profiles and folder structure from one server and import to another server?

Hi Team, I am looking for automation to export all existing profiles from one UMS server and import to another server along with folder structure as well. Is there any

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February 4, 2021 IGEL Community Archives

Not able to convert devices with under 4GB RAM using OSCW IGEL Unified Management Agent?

Hi – when I want to convert PCs to OS11 with OSCW IGEL Unified Management Agent it is not possible when the target machine has not 4GB RAM. But the

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January 19, 2021 IGEL Community Archives

Is there a way to change the certificate (same FQDN name) without having to bring in all remote devices and not disconnecting them from the UMS?

We want to change the certificate that is currently on our ICG for our remote access devices from the UMS created certificate to a DigiCert certificate due to an audit

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November 19, 2020 IGEL Community Archives

Considerations for changing the IP address of a IGEL UMS server?

Are there any gotchas or considerations for changing the IP address of a UMS server besides updating the igelrmserver DNS record? Some devices may n ot connect again until rebooted

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November 16, 2020 IGEL Community Archives

How to designate IGEL OS licenses to existing devices?

Hello – we are purchasing OS11x migration licenses (from 10.x eligible devices) from a partner www.cdwg.com/product/IGEL-OS-v.-11-migration-license-1-license/6047560? How do we designate these licenses to our existing devices? Are they done by

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November 16, 2020 IGEL Community Archives

Migrating to new IGEL UMS, thin clients do not receive the configuration from the new UMS server

I’m migrating from one UMS server to a new one. DB backup, license backup and restore worked well. I can see all thin clients from the new UMS server and

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October 23, 2020 IGEL Community Archives

On IGEL UMS HA shadowing only works from the main UMS server & on the “slave” UMS, all the devices show an exclamation mark

Question: Just upgraded UMS v5.0.8 to UMS 6.5.110 and also with HA, seems to work. Now i face two strange things: 1. in the “slave” UMS, all the devices show

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