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IGEL Community Archives
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Migration Troubleshooting and Support Articles in the IGEL Community

October 25, 2019 IGEL Community Archives

How to create a IGEL OS 11 lockdown desktop?

Hi all, I am having a customer who create a hard coded IGEL OS10 Profile to lockdown desktop. Now he migrate to IGEL OS11 and he is searching to replicate

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October 21, 2019 IGEL Community Archives

Best practices for migrating a UMS Server to a new VM so devices only need one reboot to connect to the new UMS?

What’s the best way to migrate UMS Server to a new VM inclusive all ThinClients so they only need one reboot to connect to the new UMS without any system

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October 3, 2019 IGEL Community Archives

After migrating UMS, licenses, certificates, and devices all came over but now can’t get my ICG to connect

Hi guys, I just migrated my UMS server and licenses, certificates, and devices all came over (using an embedded database). The only problem now is that I can’t get my

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September 18, 2019 IGEL Community Archives

Error: “Failed to download data, system isn’t fully operational” while updating IGEL UD Pocket from OS 10 to IGEL OS 11

Trying to upgrade a UD Pocket from OS10 to 11 using UMS, but I’m getting an error with “Failed to download data, system isn’t fully operational”. The device is unlicensed.

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September 11, 2019 IGEL Community Archives

How to initiate a “reset to factory defaults” command from the IGEL OS command line?

Does anyone know to initiate a “reset to factory defaults” command from the command line? I tried installing a firmware and the device is not reachable. Sure: reset_to_defaults After installing

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September 11, 2019 IGEL Community Archives

How do I create a _tc.keystore_ on IGEL OS?

Stupid question guys, but how do I create a _tc.keystore_ ? No stupid questions! May I ask first gor which use case maybe? Usually, you could goto UMS Administration, Certificate

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August 28, 2019 IGEL Community Archives

Whenever I unplug the DisplayPort cable on a IGEL UD2 and plug it back in it reboots

On our new UD2, whenever I unplug the DisplayPort cable and plug it back in (or switch inputs on a KVM), the UD2 reboots. Is this a known issue? If

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August 21, 2019 IGEL Community Archives

Migrated IGEL UMS server to a new server with a different host name, Now I can’t update IGEL firmware

Recently migrated UMS server to a new server. New server has a different host name. Now UMS can’t update IGEL firmware. I have rebooted IGEL multiple times. Any ideas? Hey

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July 31, 2019 IGEL Community Archives

Error: “License: A Workspace Edition license is required to start the upgrade process.” trying to upgrade IGEL OS

Hi, we try to upgrade one OS10 UD3-LX but as far as we know all the settings are ok but we still can’t get passed this screens because of the

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July 23, 2019 IGEL Community Archives

Steps that we need to perform in order to upgrade from OS10 to OS11?

Hello – A few questions about licensing OS10 to OS11 when prepping for an upgrade: 1.) From a licensing standpoint are there any additional steps that we need to perform

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