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Printing Troubleshooting and Support Articles in the IGEL Community

April 19, 2021 IGEL Community Archives

How to open PDF documents in the firefox browser on IGEL OS?

Hi guys, why is it not possible to open pdf documents in the firefox browser? Are there any requirements? I use latest firmware OS 11.05.120. Hi eric, works on my

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April 15, 2021 IGEL Community Archives

How to default a certain Universal Printer driver on IGEL OS?

I need assistance with getting a printer to default to a certain Universal Printer driver. It keeps re-directing within Citrix to a totally different driver. Any thoughts? Hi Carlo, did

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March 31, 2021 IGEL Community Archives

How to use VMWare Horizon’s native USB redirection to redirect device’s USB -to-Serial adapter?

Hello. I have a question regarding a USB connected coin dispenser causing issues with USB pass through for a USB to serial converter to allow for printing to a dot

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March 22, 2021 IGEL Community Archives

Ezeep print option for WVD is only visible on the local IGEL OS device

Hi all, We’re trying to test printing in WVD with Ezeep. We notice we can’t see Printing with Ezeep via the console. This is both when going through a profile

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March 2, 2021 IGEL Community Archives

How to set up printers so one profile controls everything but “TCP print server” value?

Hi all, I’m trying to set up our printers so one profile controls everything but “TCP print server” value. The IP will specified by individual profiles. How would I go

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February 19, 2021 IGEL Community Archives

How to configure VMware’s Integrated Printing feature to connect printers?

Hi Folks, I want to use a USB connected printer in a “Horizon View” session. I want to do this using VMware’s Integrated Printing feature. Are there any instructions on

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February 18, 2021 IGEL Community Archives

Webcam are not being recognized in Webex and Webex Teams via Citrix on IGEL OS

Hello, we are trying to use Webcams in Webex and Webex Teams via Citrix. To achieve that we updatet a Thin-Cient to Version 11.4.270 and activated the Cisco Webex VDI

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February 17, 2021 IGEL Community Archives

How to configure Citrix universal printer driver on IGEL OS?

Hey all, i have a bunch of citrix users with printers that use universal print drivers on Mac and Windows devices with no issue, but we can’t find the correct

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February 16, 2021 IGEL Community Archives

Multiple IGEL UD Pocket devices fail during the “IGEL Workspace” splashscreen on boot

Hi all, we have multiple devices with UDP which have a problem during the boot process. The boot process seems to fail during the “IGEL Workspace” splashscreen. It never reaches

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February 11, 2021 IGEL Community Archives

Anyone noticed USB Printing and Scanning stopped working in Citrix VDI following the OS upgrade to IGEL OS 11.04.240?

Has anyone else noticed USB Printing and Scanning stopped working in Citrix VDI following the OS upgrade to 11.04.240? I had everything set per this previous thread, but printing and

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