Hi there, Is there way within the ums to generate a report that includes all network adapter mac adresses of the devices? I tried to do it via the viewContinue reading
Reporting Troubleshooting and Support Articles in the IGEL Community
Anyone had any problems with clients after upgrading UMS?
Anyone had any problems with clients after upgrading UMS? @member hi, I am just asking if anyone has had any problems with clients after upgrading UMS. I haven’t done soContinue reading
Redirecting a MFC Printer and scanner to Citrix via NAtive USB redirection
We’re having an issue since we went to Citrix 2207 with a Multifunction printer connecting when the session start and/or staying connected. We use full USB redirection since this isContinue reading
After updating the ICG SSL certificate half the IGEL OS devices report not having the necessary certs
The SSL cert (DigiCert) assigned to my ICG is set to expire very soon. I have the updated cert added to the ICG keystore and all looks well. What’s strangeContinue reading
Tips for configuring 3 monitors to IGEL OS 11 on UD3, only showing 640×480
Hi, my Name ist Marco. I am trying to do following setup with a graphic challange. OS is 11.02, UD3 LX60. I want to use 3 Monitors. One DP forContinue reading
IGEL OS 11.05.120 freezing while connected to Parallels remote session
Hello everyone, I have an issue with Parallels Session on a couple of Igel clients running version 11.05.120. The sessions keep freezing while connected to a remote PC; to fixContinue reading
Strange issue with IGEL UD2 / IGEL OS 11.02.150 upon reboot monitor goes to “No Signal” and does not reboot
Having a strange issue with my UD2-LX50 devices (11.02.150) where they are set to be powered on all the time and connected to a touchscreen monitor to DisplayPort. The issueContinue reading
What’s the log name and the location where the information about shadowing is recorded on IGEL OS?
Hi All, What’s the log name and the location where the information about shadowing is recorded? I had user report they are being shadowed when not requesting support so IContinue reading
Anyone experience the IGEL automatic licensing stopping to work one day?
Anyone experience the automatic licensing stopping to work one day? Been working fine for months, have plenty of licenses available but new devices are “Waiting for license” until we manuallyContinue reading
Anyone experienced the double hop mouse cursor issue on IGEL OS?
Good afternoon, has anyone experienced the double hop mouse cursor issue? We upgraded our Citrix VDA and we are getting reports of the cursor disappearing within Citrix applications. I wasContinue reading