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Reporting Troubleshooting and Support Articles in the IGEL Community

April 7, 2021 IGEL Community Archives

Simple script to gather IGEL logs and settings to a centralized location so to easily download

Good Morning. Are you tire of manually pulling logs and settings on IGEL devices that your Developing or Testing on. I run profile settings that active just about every log

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April 6, 2021 IGEL Community Archives

Can I replace the default 2 x 2GB RAM modules in my IGEL Thin Client with larger ones?

I haven’t tried yet but can I replace the default 2 x 2GB RAM modules in an M350C with larger ones? The Ryzen R1505G supports up to 32GB. (4GB is

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March 31, 2021 IGEL Community Archives

NEW UMS feature “last contact” – is new or has this data been in the database and is just exposed now?

Hi all, noticed the new features with 6.07.100 and love it, but I’m curious…is the “last contact” something that is new to the UMS completely or has this data been

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March 11, 2021 IGEL Community Archives

IGEL OS users experiencing network latency and session freezing issues

We are experiencing network latency issues. Our IGELs are repurposed Dell All-In-One workstations running 11.01.100.01 or 10.05.500.01. The user logs in and is directed to a Citrix Desktop. At some

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March 11, 2021 IGEL Community Archives

Sound output is not owrking on some IGEL OS devices

Hi everyone, we sometimes have IGEL Clients that dont have any sound output, no matter what configuration we use/change. When we reset the client to factory default it usually works

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March 3, 2021 IGEL Community Archives

How to report which IGEL OS devices haven’t obtained a file?

Looking for some suggestions…I need to push a new SSL cert out to internal and remote IGEL devices and am trying to see if there’s a way to report on

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February 17, 2021 IGEL Community Archives

After upgrading to IGEL OS 11.04.270 is unable to logoff after ending citrix session

Hi all, after upgrade to the new 11.04.270 Firmware the functionality logoff after ending citrix session does not work anymore. Is this an known issue? Has anyone an idea for

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February 16, 2021 IGEL Community Archives

Error: “igelrm_agent: ERROR: Server certificate doesn’t match” migrating UMS

Hello – We are migrating from a (working) local UMS to a private cloud UMS (Azure). I exported the working local certificate & imported into the cloud UMS. When the

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February 14, 2021 IGEL Community Archives

Anyone able to pass the camera through from a Lenovo-X1/Surface Pro 4 tablet to IGEL OS 11.04.240?

Anyone able to pass the camera through from a Lenovo-X1/Surface Pro 4 tablet to IGEL OS 11.04.240? I don’t have one by hand but let me ask, does it work

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February 6, 2021 IGEL Community Archives

How to scale the monitor resolution from one monitor to a higher resolution?

Hello all, is there any possibility to scale the monitor resolution from one monitor to a higher resolution, that the monitor don ́t support normally. Background is the following: In

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