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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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Reporting Troubleshooting and Support Articles in the IGEL Community

May 20, 2021 IGEL Community Archives

After updating the ICG SSL certificate half the IGEL OS devices report not having the necessary certs

The SSL cert (DigiCert) assigned to my ICG is set to expire very soon. I have the updated cert added to the ICG keystore and all looks well. What’s strange

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May 11, 2021 IGEL Community Archives

Tips for configuring 3 monitors to IGEL OS 11 on UD3, only showing 640×480

Hi, my Name ist Marco. I am trying to do following setup with a graphic challange. OS is 11.02, UD3 LX60. I want to use 3 Monitors. One DP for

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May 11, 2021 IGEL Community Archives

IGEL OS 11.05.120 freezing while connected to Parallels remote session

Hello everyone, I have an issue with Parallels Session on a couple of Igel clients running version 11.05.120. The sessions keep freezing while connected to a remote PC; to fix

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May 6, 2021 IGEL Community Archives

Strange issue with IGEL UD2 / IGEL OS 11.02.150 upon reboot monitor goes to “No Signal” and does not reboot

Having a strange issue with my UD2-LX50 devices (11.02.150) where they are set to be powered on all the time and connected to a touchscreen monitor to DisplayPort. The issue

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May 6, 2021 IGEL Community Archives

What’s the log name and the location where the information about shadowing is recorded on IGEL OS?

Hi All, What’s the log name and the location where the information about shadowing is recorded? I had user report they are being shadowed when not requesting support so I

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May 4, 2021 IGEL Community Archives

Anyone experience the IGEL automatic licensing stopping to work one day?

Anyone experience the automatic licensing stopping to work one day? Been working fine for months, have plenty of licenses available but new devices are “Waiting for license” until we manually

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April 29, 2021 IGEL Community Archives

Anyone experienced the double hop mouse cursor issue on IGEL OS?

Good afternoon, has anyone experienced the double hop mouse cursor issue? We upgraded our Citrix VDA and we are getting reports of the cursor disappearing within Citrix applications. I was

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April 20, 2021 IGEL Community Archives

Several IGEL OS 11.05.120 devices crashing with error message “system memory low”

on 11.05.120 we have several devices crashing citrix with the message system memory low … Which kind of devices, how many RAM is mounted and.. are you using Teams as

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April 7, 2021 IGEL Community Archives

Simple script to gather IGEL logs and settings to a centralized location so to easily download

Good Morning. Are you tire of manually pulling logs and settings on IGEL devices that your Developing or Testing on. I run profile settings that active just about every log

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April 6, 2021 IGEL Community Archives

Can I replace the default 2 x 2GB RAM modules in my IGEL Thin Client with larger ones?

I haven’t tried yet but can I replace the default 2 x 2GB RAM modules in an M350C with larger ones? The Ryzen R1505G supports up to 32GB. (4GB is

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