The SSL cert (DigiCert) assigned to my ICG is set to expire very soon. I have the updated cert added to the ICG keystore and all looks well. What’s strange
Continue readingReporting Troubleshooting and Support Articles in the IGEL Community
Tips for configuring 3 monitors to IGEL OS 11 on UD3, only showing 640×480
Hi, my Name ist Marco. I am trying to do following setup with a graphic challange. OS is 11.02, UD3 LX60. I want to use 3 Monitors. One DP for
Continue readingIGEL OS 11.05.120 freezing while connected to Parallels remote session
Hello everyone, I have an issue with Parallels Session on a couple of Igel clients running version 11.05.120. The sessions keep freezing while connected to a remote PC; to fix
Continue readingStrange issue with IGEL UD2 / IGEL OS 11.02.150 upon reboot monitor goes to “No Signal” and does not reboot
Having a strange issue with my UD2-LX50 devices (11.02.150) where they are set to be powered on all the time and connected to a touchscreen monitor to DisplayPort. The issue
Continue readingWhat’s the log name and the location where the information about shadowing is recorded on IGEL OS?
Hi All, What’s the log name and the location where the information about shadowing is recorded? I had user report they are being shadowed when not requesting support so I
Continue readingAnyone experience the IGEL automatic licensing stopping to work one day?
Anyone experience the automatic licensing stopping to work one day? Been working fine for months, have plenty of licenses available but new devices are “Waiting for license” until we manually
Continue readingAnyone experienced the double hop mouse cursor issue on IGEL OS?
Good afternoon, has anyone experienced the double hop mouse cursor issue? We upgraded our Citrix VDA and we are getting reports of the cursor disappearing within Citrix applications. I was
Continue readingSeveral IGEL OS 11.05.120 devices crashing with error message “system memory low”
on 11.05.120 we have several devices crashing citrix with the message system memory low … Which kind of devices, how many RAM is mounted and.. are you using Teams as
Continue readingSimple script to gather IGEL logs and settings to a centralized location so to easily download
Good Morning. Are you tire of manually pulling logs and settings on IGEL devices that your Developing or Testing on. I run profile settings that active just about every log
Continue readingCan I replace the default 2 x 2GB RAM modules in my IGEL Thin Client with larger ones?
I haven’t tried yet but can I replace the default 2 x 2GB RAM modules in an M350C with larger ones? The Ryzen R1505G supports up to 32GB. (4GB is
Continue reading