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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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Reporting Troubleshooting and Support Articles in the IGEL Community

November 4, 2020 IGEL Community Archives

IGEL UMS interface (6.05.100) regardless of the theme unable to view profile settings as the background color matches the foreground color, impossible to read the setting

When I access our UMS interface, running 6.05.100, regardless of the theme I choose, I’m unable to view profile settings as the background color matches the foreground color, so it’s

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November 3, 2020 IGEL Community Archives

How to create IGEL OS device usage report?

Hi community! Anyone knows if there is a way of creating devices usage report? (e.g. Device was used for X number of hours between dates A and B? not within

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November 2, 2020 IGEL Community Archives

Is there a script or command that can be run on IGEL OS to force a check-in to UMS?

I’m sure this has been asked before, but search was failing me… is there a script or command that can be run on a client to force a check-in to

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October 30, 2020 IGEL Community Archives

Problems trying to connect via RDP on IGEL OS

Hello everyone, we are currently testing IGEL OS and are running into some problems when trying to connect via RDP. We have tried to connect from different networks/dns and the

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October 27, 2020 IGEL Community Archives

USB Philips Device “Footcontroller” works but on restart/shut down the IGEL we have to remove and reinsert the normal USB connector for our mouse and keyboard as well?

Hello, I have a problem with USB devices. I want to be able to use the USB Philips Device “Footcontroller”, and for that a Profile was created (not by me).

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October 22, 2020 IGEL Community Archives

Is there a command to manually reinitialize an IGEL custom partition?

Is there a command to manually reinitialize a CP? Like I have devices that have a CP assigned but seem to lose the files somehow. cannot check by myself, but

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October 21, 2020 IGEL Community Archives

Does IGEL OS support using external bluetooth dongles?

Do the UD2/iGel OS support using external bluetooth dongles for connecting devices such as headsets. If so is there a list of supported dongles? In general yes, but supporting them

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October 21, 2020 IGEL Community Archives

Can you easily update IGEL UD2 IGEL OS 10 to IGEL OS 11?

Is it possible to easily update to Linux v11 on a UD2 (IGEL D220) with Linux v10 without any problems? Hello, UD2 220 works without limitation on OS11 even if

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October 14, 2020 IGEL Community Archives

IGEL OS thin clients (UD3) loses connection to the UMS

We have problems with our thin clients (UD3) that they “lose” the connection to the UMS. The problem occurs sporadically, we have already checked the network hardware and replaced it.

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October 14, 2020 IGEL Community Archives

How to integrate IGEL Clients into Lansweeper

Hey Guys, I need to integrate IGEL Clients into Lansweeper. It works with the root user, but from a security point of view I would like to avoid using the

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