Hey guys, I have a device that is currently showing as offline in the UMS and shows the last boot time as 3/31. I’m currently logged into the device right
Continue readingShadowing Troubleshooting and Support Articles in the IGEL Community
Is there a way a user can initiate a IGEL OS firmware update?
hello all, is there anyway a user can initiate a firmware update? i have users using the ICG and it would be good if i could drop a s/cut on
Continue readingWhy does IGEL secure terminal ask for a password?
Why does secure terminal ask for a password? I thought one just enters „user“ as the username… Most likely you have conflicting profiles, one doing secure and one doing non-secure
Continue readingIGEL OS devices in remote site not connecting to IGEL UMS
Hello, a double question today! We have some clients in another country that dont connect to the UMS by themself, so they dont get any profiles and are virtually useless.
Continue readingCan we deploy our Custom Partition through the IGEL ICG?
Hello – We have our UMS & ICG in the Azure cloud. We’ve been working to deploy our Custom Partition through the ICG. We have an external FTP site accessible
Continue readingHow to update the root CA certificate on the ICG?
Hi All, My ICG is using a wildcard certificate from GlobalSign. Last week, GlobalSign revoked the intermediate certificate to which our wildcard cert belongs. To my amazement, clients remained connected
Continue readingAfter Upgrading to IGEL OS 10.04.240 device will appear offline and shadowing won’t work until upgrade is complete
Has anyone seen this before? When upgrading our 2 GB storage/4 GB RAM 10Zigs to 10.04.240 device will appear offline and shadowing won’t work until upgrade is complete. Doesn’t seem
Continue readingCan’t shadow IGLE OS devices from UMS Web App
Hi All, we recently upgraded to ums 6.06.100 and now have UMS Web App available… what i notice is that i can’t shadow from there as it looks like no
Continue readingIs it possible to make a window priority upon startup of IGEL OS?
Good morning, I was wondering if its possible to make a window priority upon startup? We have multiple applications launching upon startup and it seems the pop up priority is
Continue readingIGEL OS shadowing password is greyed out
We have recently upgraded our ICG and UMS server so we could finally start making use of the VNC/shadow function over ICG. While it is working, it is not working
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