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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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IGEL Community Archives
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Shadowing Troubleshooting and Support Articles in the IGEL Community

May 26, 2021 IGEL Community Archives

ELO AIO machines resolution is not correct running from IGEL UD Pocket, same device with IGEL OS locally works fine

We are in the process of finally updating some of our older ELO AIO machines from firmware version 10.x to 11. I have noticed that the ELOs that have UD

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May 20, 2021 IGEL Community Archives

Help with issues with UMS not showing IGEL OS devices as online or ready even though they are?

Anyone still having issues with UMS not showing devices as online or ready even though they are? Our issue is happening with both internal devices and ICG-connected remote devices. (UMS

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May 6, 2021 IGEL Community Archives

What’s the log name and the location where the information about shadowing is recorded on IGEL OS?

Hi All, What’s the log name and the location where the information about shadowing is recorded? I had user report they are being shadowed when not requesting support so I

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April 27, 2021 IGEL Community Archives

IGEL UMS not able to see IGEL OS after turning on VPN as IP address changes

Hey Guys i need some support 🙂 • IGEL OS 11.05 connected at the moment in the Company Network. Device is online in UMS and Shadow working • User Turns

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April 26, 2021 IGEL Community Archives

“Error: Configuration forbids opening file dialogs” trying to establish a bomgar session from IGEL OS

Has anyone attempted to establish a bomgar session from the Native IGEL side? I attempted to hit our bomgar URL and open the download to start the session but I

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April 22, 2021 IGEL Community Archives

When I shadow IGEL OS clients, the window is very small. Is there a way to make it larger?

When I shadow into thin clients, the window is very small. Is there a way to make it larger? I saw System > Remote Access > Shadow > Scale frame

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April 16, 2021 IGEL Community Archives

VNC viewer issues connecting to IGEL devices, never shows the screen

So i am having issues trying to get real VNC viewer to connect to the IGEL devices. I have it configured in the UMS to allow connections, but when i

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April 12, 2021 IGEL Community Archives

Experiencing login delays launching Citrix session using Imprivata ProveID Embedded or using Citrix StoreFront

We are experiencing login delays when trying to launch a Citrix virtual desktop session using Imprivata ProveID Embedded (configured in an IGEL profile) or using Citrix StoreFront (configured in a

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April 7, 2021 IGEL Community Archives

IGEL OS is shown as offline in the UMS, but I’m using it, it’s online, but can’t VNC or update it?

Hey guys, I have a device that is currently showing as offline in the UMS and shows the last boot time as 3/31. I’m currently logged into the device right

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March 31, 2021 IGEL Community Archives

Is there a way a user can initiate a IGEL OS firmware update?

hello all, is there anyway a user can initiate a firmware update? i have users using the ICG and it would be good if i could drop a s/cut on

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