We are in the process of finally updating some of our older ELO AIO machines from firmware version 10.x to 11. I have noticed that the ELOs that have UD
Continue readingShadowing Troubleshooting and Support Articles in the IGEL Community
Help with issues with UMS not showing IGEL OS devices as online or ready even though they are?
Anyone still having issues with UMS not showing devices as online or ready even though they are? Our issue is happening with both internal devices and ICG-connected remote devices. (UMS
Continue readingWhat’s the log name and the location where the information about shadowing is recorded on IGEL OS?
Hi All, What’s the log name and the location where the information about shadowing is recorded? I had user report they are being shadowed when not requesting support so I
Continue readingIGEL UMS not able to see IGEL OS after turning on VPN as IP address changes
Hey Guys i need some support 🙂 • IGEL OS 11.05 connected at the moment in the Company Network. Device is online in UMS and Shadow working • User Turns
Continue reading“Error: Configuration forbids opening file dialogs” trying to establish a bomgar session from IGEL OS
Has anyone attempted to establish a bomgar session from the Native IGEL side? I attempted to hit our bomgar URL and open the download to start the session but I
Continue readingWhen I shadow IGEL OS clients, the window is very small. Is there a way to make it larger?
When I shadow into thin clients, the window is very small. Is there a way to make it larger? I saw System > Remote Access > Shadow > Scale frame
Continue readingVNC viewer issues connecting to IGEL devices, never shows the screen
So i am having issues trying to get real VNC viewer to connect to the IGEL devices. I have it configured in the UMS to allow connections, but when i
Continue readingExperiencing login delays launching Citrix session using Imprivata ProveID Embedded or using Citrix StoreFront
We are experiencing login delays when trying to launch a Citrix virtual desktop session using Imprivata ProveID Embedded (configured in an IGEL profile) or using Citrix StoreFront (configured in a
Continue readingIGEL OS is shown as offline in the UMS, but I’m using it, it’s online, but can’t VNC or update it?
Hey guys, I have a device that is currently showing as offline in the UMS and shows the last boot time as 3/31. I’m currently logged into the device right
Continue readingIs there a way a user can initiate a IGEL OS firmware update?
hello all, is there anyway a user can initiate a firmware update? i have users using the ICG and it would be good if i could drop a s/cut on
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