1. Good morning. We need a way to prevent our Field Service Tech team from making any major changes within the UMS console. How do we restrict access so thatContinue reading
Shadowing Troubleshooting and Support Articles in the IGEL Community
We can’t shadow IGEL OS over ICG
Hi, We keep having problems reaching our home office users with shadow, most error message is just “connection closed by VNC Server”. Are there any logs to check? We haveContinue reading
ELO AIO machines resolution is not correct running from IGEL UD Pocket, same device with IGEL OS locally works fine
We are in the process of finally updating some of our older ELO AIO machines from firmware version 10.x to 11. I have noticed that the ELOs that have UDContinue reading
Help with issues with UMS not showing IGEL OS devices as online or ready even though they are?
Anyone still having issues with UMS not showing devices as online or ready even though they are? Our issue is happening with both internal devices and ICG-connected remote devices. (UMSContinue reading
What’s the log name and the location where the information about shadowing is recorded on IGEL OS?
Hi All, What’s the log name and the location where the information about shadowing is recorded? I had user report they are being shadowed when not requesting support so IContinue reading
IGEL UMS not able to see IGEL OS after turning on VPN as IP address changes
Hey Guys i need some support 🙂 • IGEL OS 11.05 connected at the moment in the Company Network. Device is online in UMS and Shadow working • User TurnsContinue reading
“Error: Configuration forbids opening file dialogs” trying to establish a bomgar session from IGEL OS
Has anyone attempted to establish a bomgar session from the Native IGEL side? I attempted to hit our bomgar URL and open the download to start the session but IContinue reading
When I shadow IGEL OS clients, the window is very small. Is there a way to make it larger?
When I shadow into thin clients, the window is very small. Is there a way to make it larger? I saw System > Remote Access > Shadow > Scale frameContinue reading
VNC viewer issues connecting to IGEL devices, never shows the screen
So i am having issues trying to get real VNC viewer to connect to the IGEL devices. I have it configured in the UMS to allow connections, but when iContinue reading
Experiencing login delays launching Citrix session using Imprivata ProveID Embedded or using Citrix StoreFront
We are experiencing login delays when trying to launch a Citrix virtual desktop session using Imprivata ProveID Embedded (configured in an IGEL profile) or using Citrix StoreFront (configured in aContinue reading