Has anyone come across this when managing a newly built OS 11 device, when managing with UMS 12. Could you shadow the device, or check locally if it is registered
Continue readingShadowing Troubleshooting and Support Articles in the IGEL Community
How do I check the IGEL devices are not running out of resources?
Hi guys, How do I check the IGEL devices are not running out of resources? We are troubleshooting session disconnect issues with Citrix support and they are asking to look
Continue readingIs there any change to get a fullscreen remote with the igel ums to a client ?
Hello there , is there any change to get a fullscreen remote with the igel ums to a client ? Without the Taskbar on the bottom and on the right
Continue readingHow to restrict the access to functions in UMS
1. Good morning. We need a way to prevent our Field Service Tech team from making any major changes within the UMS console. How do we restrict access so that
Continue readingON UMS we are getting The server is not yet fully started!
after upgrade the UMS Linux server from 6.09.120 to 6.10.140, once upgrade completed successfully, we are getting the error while login into UMS management console “The server is not yet
Continue readingShadowing in the IGEL UMS Web App OS12 (same in UMS) is not possible
Hello, Shadowing in the IGEL UMS Web App OS12 (same in UMS) is not possible. There is no option to enter the passsword. UMS and Clients are in the same
Continue readingSetting up a scrolling command for FireFox Browser on IGEL OS
Hi all… wondering if someone could assist with setting up a scrolling command for FireFox on iGel. Have a website that just cannot fit the screen no matter what type
Continue readingWe can’t shadow IGEL OS over ICG
Hi, We keep having problems reaching our home office users with shadow, most error message is just “connection closed by VNC Server”. Are there any logs to check? We have
Continue readingELO AIO machines resolution is not correct running from IGEL UD Pocket, same device with IGEL OS locally works fine
We are in the process of finally updating some of our older ELO AIO machines from firmware version 10.x to 11. I have noticed that the ELOs that have UD
Continue readingHelp with issues with UMS not showing IGEL OS devices as online or ready even though they are?
Anyone still having issues with UMS not showing devices as online or ready even though they are? Our issue is happening with both internal devices and ICG-connected remote devices. (UMS
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