Hi All, What’s the log name and the location where the information about shadowing is recorded? I had user report they are being shadowed when not requesting support so I
Continue readingShadowing Troubleshooting and Support Articles in the IGEL Community
IGEL UMS not able to see IGEL OS after turning on VPN as IP address changes
Hey Guys i need some support 🙂 • IGEL OS 11.05 connected at the moment in the Company Network. Device is online in UMS and Shadow working • User Turns
Continue reading“Error: Configuration forbids opening file dialogs” trying to establish a bomgar session from IGEL OS
Has anyone attempted to establish a bomgar session from the Native IGEL side? I attempted to hit our bomgar URL and open the download to start the session but I
Continue readingWhen I shadow IGEL OS clients, the window is very small. Is there a way to make it larger?
When I shadow into thin clients, the window is very small. Is there a way to make it larger? I saw System > Remote Access > Shadow > Scale frame
Continue readingVNC viewer issues connecting to IGEL devices, never shows the screen
So i am having issues trying to get real VNC viewer to connect to the IGEL devices. I have it configured in the UMS to allow connections, but when i
Continue readingExperiencing login delays launching Citrix session using Imprivata ProveID Embedded or using Citrix StoreFront
We are experiencing login delays when trying to launch a Citrix virtual desktop session using Imprivata ProveID Embedded (configured in an IGEL profile) or using Citrix StoreFront (configured in a
Continue readingIGEL OS is shown as offline in the UMS, but I’m using it, it’s online, but can’t VNC or update it?
Hey guys, I have a device that is currently showing as offline in the UMS and shows the last boot time as 3/31. I’m currently logged into the device right
Continue readingIs there a way a user can initiate a IGEL OS firmware update?
hello all, is there anyway a user can initiate a firmware update? i have users using the ICG and it would be good if i could drop a s/cut on
Continue readingWhy does IGEL secure terminal ask for a password?
Why does secure terminal ask for a password? I thought one just enters „user“ as the username… Most likely you have conflicting profiles, one doing secure and one doing non-secure
Continue readingError: “VNC desktop: 192.168.x.x:5900 Error: I/0 error: Connection refused: connect” connecting though Remote Shadowing
Hello everyone! I got a converted HP T520 ThinClient device (version 10.06.190.01) in the UMS Console (version 6.06.110) and even though the device is on the same network as all
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