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Shadowing Troubleshooting and Support Articles in the IGEL Community

March 11, 2021 IGEL Community Archives

IGEL OS devices in remote site not connecting to IGEL UMS

Hello, a double question today! We have some clients in another country that dont connect to the UMS by themself, so they dont get any profiles and are virtually useless.

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February 22, 2021 IGEL Community Archives

Can we deploy our Custom Partition through the IGEL ICG?

Hello – We have our UMS & ICG in the Azure cloud. We’ve been working to deploy our Custom Partition through the ICG. We have an external FTP site accessible

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January 28, 2021 IGEL Community Archives

How to update the root CA certificate on the ICG?

Hi All, My ICG is using a wildcard certificate from GlobalSign. Last week, GlobalSign revoked the intermediate certificate to which our wildcard cert belongs. To my amazement, clients remained connected

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January 13, 2021 IGEL Community Archives

After Upgrading to IGEL OS 10.04.240 device will appear offline and shadowing won’t work until upgrade is complete

Has anyone seen this before? When upgrading our 2 GB storage/4 GB RAM 10Zigs to 10.04.240 device will appear offline and shadowing won’t work until upgrade is complete. Doesn’t seem

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January 12, 2021 IGEL Community Archives

Can’t shadow IGLE OS devices from UMS Web App

Hi All, we recently upgraded to ums 6.06.100 and now have UMS Web App available… what i notice is that i can’t shadow from there as it looks like no

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January 12, 2021 IGEL Community Archives

Is it possible to make a window priority upon startup of IGEL OS?

Good morning, I was wondering if its possible to make a window priority upon startup? We have multiple applications launching upon startup and it seems the pop up priority is

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January 12, 2021 IGEL Community Archives

IGEL OS shadowing password is greyed out

We have recently upgraded our ICG and UMS server so we could finally start making use of the VNC/shadow function over ICG. While it is working, it is not working

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January 7, 2021 IGEL Community Archives

Users are complaining of frequent disconnects on IGEL OS 11.04.240.01 with Citrix Workspace App version 1909

We are experiencing Disconnect Issues – Client running 11.04.240.01 with CWA version 1909. Users are complaining of frequent disconnects. There has been no change that we know of but we

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January 5, 2021 IGEL Community Archives

Audio not always playing over the headset on IGEL OS

Hi, my customer mentioned that in the session not always automatically the audio is playing over the headset. I created a hotkey for the audio preferences and in this way

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January 4, 2021 IGEL Community Archives

Picture / text is blurry while in a citrix session on 49″ curved monitor running3840 x 1080p on IGEL OS

Hi everyone! We have a user who bought a 49″ curved monitor 3840 x 1080p, 32:9. He’s using a Igel M340C and we’re having trouble getting the resolution to work

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