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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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Storage Troubleshooting and Support Articles in the IGEL Community

April 3, 2021 IGEL Community Archives

After upgrading to IGEL OS 11 USB redirection in RDP sessions no longer works

Hello, since upgrading from OS10 to OS11 our profile for USB redirection in RDP sessions no longer works. I need the profile to be able to use attached memory sticks

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March 29, 2021 IGEL Community Archives

IGEL OS 11 gets slow after each an every build-upgrade?

OS11 Vs LX Vs OS3 I (we) have an issue with OS 11 that gets slow after each an every build-upgrade which means it takes about 82 seconds (11.05.112.01) for

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February 22, 2021 IGEL Community Archives

IGEL OS on Chromebook

Hi Everyone, I have a few questions regarding laptops and converting to IGEL. We recently are looking into using Chromebooks but since it mostly is HTML 5 based it may

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February 22, 2021 IGEL Community Archives

What are my options for updating IGEL OS firmware over IGEL ICG?

Hello, I’m new to using iGEL and have a question regarding firmware updates. We have an igel device plugged in at a client site which is needing a firmware update

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February 18, 2021 IGEL Community Archives

How to get CD ROM drive working in Citrix via IGEL OS?

Hi All, trying to get CD ROM drive working in Citrix via IGEL. have setup the policy as below and I can see it shows that the drive is ready.

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February 15, 2021 IGEL Community Archives

Help as Microphone is not detected on IGEL OS

Hi , We have made IGEL OS 11.04.240 in a pendive as LIVE OS like UD pocket device using Preparestick. Using this we tried booting from a 64 bit desktop

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February 12, 2021 IGEL Community Archives

IGEL OS devices boot to wrong time but when we click on the time it updates correctly?

Here’s another odd one: We set the date and time in a profile, and list our NTP servers. When some of the devices boot up, they show the wrong time.

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January 28, 2021 IGEL Community Archives

Problem with usb redirection with RDP sessions, copying to or from is nearly impossible

I have a problem with usb redirection with RDP sessions. It’s activated for Mass Storage devices. I can see the device and its contents. But copying to or from is

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January 20, 2021 IGEL Community Archives

UMS is running out to disk space, can I purge the ums_filetransfer folder?

Hey awesome people! I’ve currently got a server running UMS and got a notification yesterday it’s running out of storage. I noticed that the fold er C:Program Files (x86)IGELRemoteManagerrmguiserverwebappsums_filetransfer takes

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January 15, 2021 IGEL Community Archives

I setup my UD Pocket on one device and plugged it into another device and it reset to the “Startup Assistance” screen

Hi there, everytime I setup my UD Pocket via VMware, shutdown, unplug the UD Pocket and connect it to my lenovo x230 test laptop it resets complete to “startup assistance”.

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