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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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Storage Troubleshooting and Support Articles in the IGEL Community

January 15, 2021 IGEL Community Archives

I setup my UD Pocket on one device and plugged it into another device and it reset to the “Startup Assistance” screen

Hi there, everytime I setup my UD Pocket via VMware, shutdown, unplug the UD Pocket and connect it to my lenovo x230 test laptop it resets complete to “startup assistance”.

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January 13, 2021 IGEL Community Archives

After Upgrading to IGEL OS 10.04.240 device will appear offline and shadowing won’t work until upgrade is complete

Has anyone seen this before? When upgrading our 2 GB storage/4 GB RAM 10Zigs to 10.04.240 device will appear offline and shadowing won’t work until upgrade is complete. Doesn’t seem

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January 12, 2021 IGEL Community Archives

Fujitsu device running IGEL OS is not recognizing USB stick

A USB stick is not recognized. IGEL OS 11.03.530 Fujitsu client Hi Richard, locally or in a session (which one)? In a VMWare horizon session Could you try to use

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December 21, 2020 IGEL Community Archives

How much free space should be available on the IGEL UMS server at any given time?

How much free space should be available on the iGel drive on the IGEL UMS server at any given time? We are at about 4% free. It depends on how

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December 14, 2020 IGEL Community Archives

IGEL OS not seeing my second monitor?

Hello everyone. I am an employee of a company who uses the igel to access the remote work station. My problem is that I have been unable to add a

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December 14, 2020 IGEL Community Archives

With IGEL ICG, what typically do you all do for firmware updates?

when working with ICG, what typically do you all do for firmware updates? We have installed a webserver (lighttpd) to provide the firmware files. In our case the ICG server

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December 9, 2020 IGEL Community Archives

Are the 16GB partitions the max IGEL OS uses right now going to stay the same for the foreseeable future?

Are the 16gb of partitions the max IgelOS uses right now going to stay the same for the foreseeable future? I am upgrading storage in some 10Zig thin clients. They

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December 7, 2020 IGEL Community Archives

How to: download custom partitions or firmware updates from external IGEL OS devices over ICG?

For external IGEL endpoint, it communicates with ICG for any configuration change, i was wondering how to deal with CP or file download? IGEL endpoint requires to connect to UMS

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November 18, 2020 IGEL Community Archives

How to troubleshoot IGEL OS thin clients restarting from time to time without reason?

Hi all! from today some of our thin clients are restarting from one to another moment – without any user action. sadly the logging was turned off til that –

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November 16, 2020 IGEL Community Archives

Insights on IGEL firmware updates for IGEL OS devices located remotely over ICG?

Hello all! I was wondering if anyone had any insight about IGEL firmware updates. If we have UMS and ICG setup for remote work scenarios where thin clients aren’t on

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