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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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Storage Troubleshooting and Support Articles in the IGEL Community

May 5, 2020 IGEL Community Archives

IGEL OS Error “Firmware can’t be installed on the hardware” / Error “unable to find a suitable target device”

I am trying to install Igel OS on a new laptop and this is the first time saw this message. “Firmware can’t be installed on the hardware. Error : unable

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April 27, 2020 IGEL Community Archives

How to update the firmware of IGEL UDP or Igel devices connected via the ICG?

Hello everyone, Is it possible to update the firmware of UDP or Igel devices connected via the ICG? Hi Oliver – yes of course it is – by using an

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April 22, 2020 IGEL Community Archives

After downloading IGEL OS update on UMS receive error “Extract the firmware update file”

Hello, I’m experiencing an issue on UMS console where after downloading 11.03.500 IGEL OS 11 Firmware update, it got stuck on “Extract the firmware update file” Hello Will, if it

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April 22, 2020 IGEL Community Archives

How to wipe the entire hard drive during the IGEL OS install using the installer?

Does anyone know if there is a way to have the entire hard drive wiped during the IGEL OS install using the installer? What portion of the hard drive is

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April 9, 2020 IGEL Community Archives

How to allow the IGEL OS clients to access this resource for the firmware updates on remote storage?

I’m using an Ubuntu server for the ICG. I placed a mount point and have installed FTP to it. Can Someone point me to a resource that will detail the

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April 8, 2020 IGEL Community Archives

After upgrading to IGEL OS 11.03.500 some users complaining monitors are not staying in extended mode

Hello Everybody – I updated to the newest 11.03.500 build to be able to get access to CPs and I’ve got a few users who now have issues with their

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March 31, 2020 IGEL Community Archives

IGEL ICG Harddrive is full?

Hi! Our ICG Harddrive is full. Data space was increasing very fast the last days because of corona we are implementing a lot of ICG-Clients. Is there a solution? Hi

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March 26, 2020 IGEL Community Archives

How to manually update the IGEL OS firmware without going through UMS?

Is it possible to manually update the firmware without going through UMS? I’m looking to create an IGEL image for SCCM deployment, and would like to update the firmware before

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March 19, 2020 IGEL Community Archives

Troubleshoot why I can’t UMS register a UDPocket through ICG?

Anyone know why I can’t UMS register a UDPocket through ICG? Or it fails. Can the firmware be to old? Firmware version: 10.04.100.01 (OS10). If so, how can I upgrade

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March 10, 2020 IGEL Community Archives

What’ the best way to use mobile devices (Android or iPhone) within a Citrix session on an IGEL OS?

What’ the best way to use mobile devices (Samsung Android or iPhone) within a Citrix session on an Igel UD3-LX 51? The user needs to access the photo’s located on

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