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Unified Communications Troubleshooting and Support Articles in the IGEL Community

January 21, 2021 IGEL Community Archives

IGEL Community Technical Meetup – January 2021 – Announcing IGEL OS RPI4 on Raspberry Pi

Learn the fine details of the new IGEL OS RPI4 solution for Raspberry Pi.

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January 15, 2021 IGEL Community Archives

Any server sizing/spec recommendations for the external DB cluster for IGEL UMS / HA setups?

Any server sizing/spec recommendations for the external DB cluster for M/S HA setups? Using postgres fwiw. Here you go: kb.igel.com/endpointmgmt-6.06/en/installation-and-sizing-guidelines-37281900.html Thanks to our awesome advanced services teams, there is an…..

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January 14, 2021 IGEL Community Archives

How to reset the zoom mode of the onscreen keyboard on IGEL OS?

Hi, is there a way to reset the zoom mode of the onscreen keyboard? We have a wrong resolution and have some fields not visible at the moment. Hi Joachim,…..

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January 12, 2021 IGEL Community Archives

Can I configure Tomkat to send files to my IGEL OS devices?

Good day! Help please, I set up cloud geteway in DMZ. I need to assign a profile to a device to install (for example) the zoom plugin. I have a…..

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January 12, 2021 IGEL Community Archives

Any plans to support Teams Optimization Pack for VMware?

Teams Optimization Pack for VMware, I think it is at this time not supported for Igel OS but do you know if there al plans for this. Personally I find…..

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January 11, 2021 IGEL Community Archives

Is there a webcam application anyone has had success with to control the zoom level of Logitech C930e webcams?

Is there a webcam application anyone has had success with to control the zoom level of Logitech C930e webcams? I’m trying to utilize webcamoid, but am hitting a snag with…..

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January 7, 2021 IGEL Community Archives

Users are complaining of frequent disconnects on IGEL OS 11.04.240.01 with Citrix Workspace App version 1909

We are experiencing Disconnect Issues – Client running 11.04.240.01 with CWA version 1909. Users are complaining of frequent disconnects. There has been no change that we know of but we…..

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January 7, 2021 IGEL Community Archives

Sporadic issues of users unable to to make calls with Jabber on IGEL OS 11

Firmware: 11.04.130/240 jabber:12.9.0/12.9.1 Can anyone point me to some good documention on jvdi and citrix. We’re experience sporadic issues of users unable to to make calls due to CTI not…..

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January 7, 2021 IGEL Community Archives

How to get Microsoft Teams on top of other apps for incoming call on IGEL OS?

Hello, I’ve got Teams Installed Teams on IGEL with OS11. Working very good. Only one annoying thing. The Users are Connected to RDP Session, when a Teams Call come in…..

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January 5, 2021 IGEL Community Archives

Help creating a Zoom custom partition for IGEL OS

Hi guys. Need some assistance with a custom Zoom partition. I followed the instructions here: kb.igel.com/igelos-11.04/en/creating-a-profile-for-the-custom-partition-32868945.html Zoom works great, along with all peripherals. One thing I noticed though, and haven’t…..

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