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Unified Communications Troubleshooting and Support Articles in the IGEL Community

June 8, 2021 IGEL Community Archives

Issues screen sharing screen during an offloaded MS Teams meeting on IGEL OS 11.05.139 and Citrix Workspace 21.04.0. I

MS Teams .. Love it. Is anyone having issues sharing their screen during an offloaded meeting? 1.4.00.11161 (64-bit). iGel 11.05.139. Citrix Workspace 21.04.0. I have replicated this across my entire

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May 20, 2021 IGEL Community Archives

Help getting USB camera’s to work on my IGEL OS

Hello everyone, i’m quite new to the use of IGEL and i ran into a problem.. I tried to get usb camera’s to work on my IGEL’s but nothing seems

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May 19, 2021 IGEL Community Archives

Compatibility issues with the Zoom Plugin, some clients disconnect randomly

I think we are having compatibility issues with the Zoom Plugin. Our desktop is currently the Zoom Client for VDI 5.5.20501. Is the version running on 11.5.133 working with this

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May 13, 2021 IGEL Community Archives

Can we install Skype for Business on IGEL OS 11.05

Hi All can someone help me install skype for business on IGEL OS 11.05 am unable to see it on my citrix desktop though i have enabled HDX RealTimeMediaEngine Hi

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May 11, 2021 IGEL Community Archives

How to setup an open browser for testing purposes on IGEL OS?

Hi, I need to have an open browser for testing purposes. Ist there a cheat sheet how to setup the profile? Im need to download and manipulate the ICA File

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May 5, 2021 IGEL Community Archives

Sometimes users can’t hear phone calls through Jabber (volume is muted or too low) on IGEL OS

I’m not sure if this is the correct place, but it seemed to be the best to fit my question. Information: IGEL UMS. Profiles – Sound. Our users will sometimes

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May 4, 2021 IGEL Community Archives

Logitech C920 webcam not working in Citrix VDI on IGEL OS 11.05.133

I am trying to get Logitech C920 webcam to work in a Citrix VDI deployment. I was not able to get the HDX webcam redirection to work. I was able

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May 3, 2021 IGEL Community Archives

After upgrading UD2 to IGEL OS 11.05.133 we see multiple errors – “Multiple Active Partitions” / no network / black screen

Hi. It is terrible. Yesterday i’ve updated our UD2-LX40 and LX50 from 11.03.500 to 11.04.27 and then to 11.05.133. First i updated 10 test devices with no problem. Than i

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April 30, 2021 IGEL Community Archives

Does the Zoom plugin on IGEL OS support the feature virtual backgrounds?

Does the zoom plugin on iGel support the feature virtual backgrounds for zoom? (VMware Horizon) support.zoom.us/hc/en-us/articles/360031441671 Not sure how I have to read that featurelist… it depens on the camera

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April 29, 2021 IGEL Community Archives

Citrix Optimized Teams user’s call crash when attempting to share screen on IGEL OS

FYI if you are a Citrix Optimized Teams user who is trying to use Workspace client 2101 to 2104, calls may crash when you attempt to screen share. This can

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