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Unified Communications Troubleshooting and Support Articles in the IGEL Community

May 24, 2020 IGEL Community Archives

Does MS Teams work with USB webcam redirection with latest IGEL OS 10.6.179.01 and Citrix 1912?

Does MS Teams work with USB webcam redirection with latest IGEL OS 10.6.179.01 and Citrix 1912? Are there any special settings or requirements to make this work? Thanks in advance!

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May 21, 2020 IGEL Community Archives

Dell Latitude E6430 converted to IGEL OS – after upgrade to OS 11 both cameras stop working

Hi gents, we have Dell Latitude E6430 converted to IGels and when they ware tested with Igel )S 10.x the cameras worked. we tested monitors with cameras Dell P2418HZM this

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May 18, 2020 IGEL Community Archives

When I start a video call via RDP, the IGEL client freezes immediately on IGEL OS 11

When I start a video call via RDP, the IGEL client freezes immediately.. any ideas why this happens and how to trace what went wrong? OS 11.02.130.01 beside the idea,

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May 18, 2020 IGEL Community Archives

Can’t redirect audio from Logitech C930e webcam in Teams in RDSH environment?

Hi, for the RDSH environment we use a Logitech C930e webcam for teams. This webcam has also a microphone build in. Strange thing is I can only redirect the webcam

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May 15, 2020 IGEL Community Archives

Best practice guidelines to get VDI@XenDesktop working with Zoom and IGEL OS

Hello! I apologize if this has been asked already. I was wondering if there is any guide or best practice guidelines to get VDI@XenDesktop working with Zoom and iGEL? Any

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May 14, 2020 IGEL Community Archives

IGEL OS / Citrix Webcam redirection Resources

Hello everyone, here some information about the Citrix Webcam redirection. Server Policies HDX webcam video compression requires that the following policy settings be enabled (all are enabled by default). •

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May 12, 2020 IGEL Community Archives

Cisco Jabber lose their settings on IGEL OS, please help

hey guys, we have some interesting issue with cisco jabber. we are using HP T610, HP T620 and igel UD3, UD6. Jabber at all works fine within citrix and also

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May 11, 2020 IGEL Community Archives

Does IGEL OS support JVDI for VMWare Horizon client?

Does iGEL OS support JVDI for VMWare Horizon client. I’m hoping to adopt this in our environment, kicking the tires with UD Pocket and having difficulties getting the JVDI passthrough

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May 7, 2020 IGEL Community Archives

Is there a way to restart the JVDI client other than restarting the IGEL OS thin client?

Is there a way to restart the JVDI client other than restarting the thin client? Should be /etc/igel/cisco/cisco-jvdi-stop and cisco-jvdi-start Thanks! I will try that out and will let you

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May 4, 2020 IGEL Community Archives

Is there a special setting to allow audio connection/redirection on IGEL OS?

Hi, is there a special setting to allow audio connection/redirection? Thanks Joachim Hi Joachim, on which Software / Desktop virtualization platfrom? Is there a specific use case like Teams /

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