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Unified Communications Troubleshooting and Support Articles in the IGEL Community

May 18, 2020 IGEL Community Archives

Can’t redirect audio from Logitech C930e webcam in Teams in RDSH environment?

Hi, for the RDSH environment we use a Logitech C930e webcam for teams. This webcam has also a microphone build in. Strange thing is I can only redirect the webcam

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May 15, 2020 IGEL Community Archives

Best practice guidelines to get VDI@XenDesktop working with Zoom and IGEL OS

Hello! I apologize if this has been asked already. I was wondering if there is any guide or best practice guidelines to get VDI@XenDesktop working with Zoom and iGEL? Any

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May 14, 2020 IGEL Community Archives

IGEL OS / Citrix Webcam redirection Resources

Hello everyone, here some information about the Citrix Webcam redirection. Server Policies HDX webcam video compression requires that the following policy settings be enabled (all are enabled by default). •

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May 12, 2020 IGEL Community Archives

Cisco Jabber lose their settings on IGEL OS, please help

hey guys, we have some interesting issue with cisco jabber. we are using HP T610, HP T620 and igel UD3, UD6. Jabber at all works fine within citrix and also

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May 11, 2020 IGEL Community Archives

Does IGEL OS support JVDI for VMWare Horizon client?

Does iGEL OS support JVDI for VMWare Horizon client. I’m hoping to adopt this in our environment, kicking the tires with UD Pocket and having difficulties getting the JVDI passthrough

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May 7, 2020 IGEL Community Archives

Is there a way to restart the JVDI client other than restarting the IGEL OS thin client?

Is there a way to restart the JVDI client other than restarting the thin client? Should be /etc/igel/cisco/cisco-jvdi-stop and cisco-jvdi-start Thanks! I will try that out and will let you

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May 4, 2020 IGEL Community Archives

Is there a special setting to allow audio connection/redirection on IGEL OS?

Hi, is there a special setting to allow audio connection/redirection? Thanks Joachim Hi Joachim, on which Software / Desktop virtualization platfrom? Is there a specific use case like Teams /

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March 30, 2020 IGEL Community Archives

Does anybody have experience with AZURE authentication issues when attempting to utilize it for ZOOM on a custom Partition

Does anybody have experience with AZURE authentication issues when attempting to utilize it for ZOOM on a custom Partition Hi David, can you forward a few screenshots of the issues

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March 27, 2020 IGEL Community Archives

What version of Cisco JVDI is installed in IGEL OS 11.03.100, 12.7.0 or 12.7.1?

We are trying to implement Cisco JVDI and are having some trouble. The IGEL OS 11.03.100 documentation states the version of JVDI installed is 12.7. We are taking that aas

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January 30, 2020 IGEL Community Archives

Problem when we connect to our Citrix VDI session it is very slow and unusable on IGEL OS?

The problem is when we connect to our Citrix VDI session it is very slow and unusable. Does anyone have suggestions to configurations changes we need to make? What do

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