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Unified Communications Troubleshooting and Support Articles in the IGEL Community

January 8, 2020 IGEL Community Archives

Is it possible to save a PDF file on the desktop and open it on IGEL OS?

Hello everybody, I just have a short question. Is it possible to save a PDF file on the desktop and open it? Hello Leon, you could use file in UMS,

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December 20, 2019 IGEL Community Archives

Does hardware acceleration make sense in connection with RDP on IGEL OS?

Good Morning everyone, i have three short questions. We are switching from W7 / W10 devices to Linux IGEL in early 2020 and I have seen that the new devices

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December 9, 2019 IGEL Community Archives

Is anybody passing an internal webcam through the IGEL OS into a XenApp RDS Session

Is anybody passing an internal webcam through the Igel OS into a xenapp RDS Session Yes, Logitech C920 and 922 I am using a Dell All In One Device with

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November 21, 2019 IGEL Community Archives

Upgraded IGEL UD3-LX51 to OS 11.02.150 and my Jabra Envolve 75 USB Headset stopped working

I just upgraded one Igel UD3-LX51 to OS 11.02.150 and my Jabra Envolve 75 USB Headset stopped working. Has anyone had similar experiences? We Use Citrix XenApp 7.15 CU4… Do

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November 5, 2019 IGEL Community Archives

How to install a Logitech c920 Webcam on Windows 7/10 within Citrix?

Is there a cut dry approach to install a Logitech c920 Webcam on Windows 7/10 within Citrix? We use the same camera on Win 10 VDI without issue Is there

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October 22, 2019 IGEL Community Archives

How to enable Jabra USB headset on IGEL OS 11.02.150

Hi, I want to connect a Jabra USB headset and enable it on Igel OS 11.02.150 but I cannot find where to enable it. Have a look at this and

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October 15, 2019 IGEL Community Archives

What is the latest on Jabber for VDI within the IGEL OS?

What is the latest on Jabber for VDI within the IGEL OS? Is the only way to implement via CP? www.cisco.com/c/en/us/products/collateral/unified-communications/jabber-softphone-for-vdi/data-sheet-c78-740478.html Speaking about Citrix? Here is the actual way: kb.igel.com/igelos-11.02.100/en/cisco-jvdi-client-19179836.html

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October 10, 2019 IGEL Community Archives

Skype virtualization pack with VMware Horizon View calls take about 7 seconds or so before audio can be heard

I’m seem to be able to repeat an issue that we somehow did not catch before. Incoming calls take about 7 seconds or so before audio can be heard. Sometimes

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August 19, 2019 IGEL Community Archives

Users who interact with AutoCAD will 100% of the time get a disconnect message sent behind the scenes on IGEL OS

Hello Everybody. This is my first post in the Community Slack, so if this is in the wrong location please let me know and I’ll delete and re-post. Does anybody

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July 15, 2019 IGEL Community Archives

IGEL OS Error: “Update source doesn’t provide required partition. The system isn’t fully operational”

Anyone know what to do if you can’t update and get this message? Error: “Update source doesn’t provide required partition. The system isn’t fully operational” I tried unchecking Cisco JVDI

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