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USB Troubleshooting and Support Articles in the IGEL Community

February 20, 2020 IGEL Community Archives

Webcam is showing only still picture on IGEL UD3 / IGEL OS 11.03.110 within a Citrix session

Hello. UD3 11.03.110 We have a problem where the webcam only shows a still picture within an Citrix-Session. Anyone had similar experiences and have a solution for this behaviour? Thanks.

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February 20, 2020 IGEL Community Archives

How to mount secured UDB devices on IGEL OS?

Hi all, Im am running OS 10.04 (will migrate to OS 11 soon) and that runs without too many issues. However, lately I encounter users with secured UDB devices. Under

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February 19, 2020 IGEL Community Archives

Is there a reason why I can’t choose OSS as an sound driver for my UD3 IGEL OS device?

Hello, is there a reason why I can’t choose OSS as an sound driver for my UD3-LX 51? I can’t choose ALSA either, just PulseAudio. Since forever I have poorly

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February 18, 2020 IGEL Community Archives

The Volume of the USB Mikrofone is going down to ca. 80% all the time – How to configure it so that the manual setting not getting lost all the time?

The Volume of the USB Mikrofone is going down to ca. 80% all the time. I could not find a setting for set it via profile. Is there a way?

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February 13, 2020 IGEL Community Archives

Help redirect a USB device through an IGEL OS 11.03 client to a Citrix Virtual App server?

I’m trying to redirect a USB device through an IGEL 11.03 client to a Citrix Virtual App server. This has worked on a Windows client however I am having trouble

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February 12, 2020 IGEL Community Archives

Mice are not working on IGEL UD3s

Anyone had issues with Mice and the UD3s? I’ve got some techs onsite saying that the mice dont work…of course they are across the country so I can’t just go

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February 12, 2020 IGEL Community Archives

After upgrading to IGEL 11.01.100 “Tap your Badge” functionality in Imprivata Appliance Mode in not showing?

Good Afternoon Everyone, I’m working with a healthcare customer who is using the HP EliteOne 800 G4 Healthcare Edition for their workstation on wheels. It has support for Imprivata baked

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February 10, 2020 IGEL Community Archives

Unable to use a iPhone XR (13.3) with a IGEL UD 3 LX, with IGEL OS 11.3.100

Hi, I am new here. I am unable to use a iphone XR (13.3) with a IGEL UD 3 LX, with 11.3.100. Is there anyone who works this configuration? Thanks

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February 7, 2020 IGEL Community Archives

How to redirect USB-Scanner devices from IGEL OS to Citrix XenDesktop?

Does anyone have experiences on redirect USB-Scanner devices from IGEL 10.06.130 to Citrix XenDesktop (19.12) ? I’ve found some configurations under USB-rules but I don’t know how to enable them,

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February 7, 2020 IGEL Community Archives

What is the best method for a customer to do a demo of IGEL OS11 on a virtual machine?

Hi, Which is the best method for a customer to do a demo of IGEL OS11 on a virtual machine? Needs he to use Deployment Appliance or is there any

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