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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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USB Troubleshooting and Support Articles in the IGEL Community

May 23, 2023 IGEL Community Archives

Storage hotplug and mapping the mass storage into our Citrix session doesn’t work

Hello Slack community, we work with the storage hotplug setting and map the mass storage into our Citrix session. This works fine. Unfortunately only if we have already plugged in

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May 22, 2023 IGEL Community Archives

Can’t upgrade a UD3 LX50 to OS10

So I recently acquired an older model Igel from eBay for my home lab – a ud3-lx 50ac and during the firmware update, it showing as failed. Error messages suggest

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May 19, 2023 IGEL Community Archives

Not able to use the built in webcam on LG34CN65

Hey all, another post for today. Am working on a LG_34CN65 (AIO) cloud device with OS12.1.110. I am not able to use the built in webcam nor an external webcam

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May 10, 2023 IGEL Community Archives

How to image a device with OSC

We have problems using osc 12.01.110.1. we have tried on several computers (win10 22h2) but on every system with the same result. anybody else with that issue? any solutions? Thanks!

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May 10, 2023 IGEL Community Archives

‘m having trouble installing Igel OS 11.08.290 on a DELL Latitude 3070

Hello! For some reason, I’m having trouble installing Igel OS 11.08.290 on a DELL Latitude 3070. I’ve managed to install the OS on 7 other Latitude 3070 devices, but for

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May 5, 2023 IGEL Community Archives

I get an error message “could not manage your device because of an internal error #37”

Hi, I just upgraded my first test device to OS 12 (UD3 LX 60) via USB install. When I try to join it to UMS via ICG (both version 12)

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May 3, 2023 IGEL Community Archives

Does smartcard work on AVD and IGEL OS

Hi all, Is anybody use smartcard redirection with AVD? I can’t resolve this problem from few weeks… Thanks! Hi Jean Luc, I did a couple of weeks ago for testing.

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November 9, 2022 IGEL Community Archives

How to setup printing in IGEL OS for VMware Horizon View

I am just getting started with our IGEL setup in a VMware environment. We are trying to get USB printing to work since we will have users at home trying

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November 9, 2022 IGEL Community Archives

How can I use my laptop webcam in a RDP remote session?

Hi everyone! How can I use my laptop webcam in a remote session? At the moment the remote session uses the usb webcam of the client where I’ve been connected.

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November 8, 2022 IGEL Community Archives

Redirecting a MFC Printer and scanner to Citrix via NAtive USB redirection

We’re having an issue since we went to Citrix 2207 with a Multifunction printer connecting when the session start and/or staying connected. We use full USB redirection since this is

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