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USB Troubleshooting and Support Articles in the IGEL Community

May 3, 2021 IGEL Community Archives

After upgrading UD2 to IGEL OS 11.05.133 we see multiple errors – “Multiple Active Partitions” / no network / black screen

Hi. It is terrible. Yesterday i’ve updated our UD2-LX40 and LX50 from 11.03.500 to 11.04.27 and then to 11.05.133. First i updated 10 test devices with no problem. Than i

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April 28, 2021 IGEL Community Archives

If user removes SD Card on IGEL OS but not the reader the card reader is still visible but the SD card never comes up again

Good Morning! I have a question regarding SD Card Readers and I am sure, the answer where given 100 times, but I dont find them. On Igel OS 11.05.120 I

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April 27, 2021 IGEL Community Archives

How to run an executable on a mounted CD/USB in IGEL OS?

All , I followed the I followed this article to try and browse to that mounting point: kb.igel.com/igelos-11.03.500/en/adding-an-icon-for-browsing-removable-storage-27246193.html , and it works, but when I browse to a folder I

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April 27, 2021 IGEL Community Archives

Microphone being redirected or deteched on IGEL OS

I’m having issues with just the microphone being redirected. It is extremely strange, as I have the webcam denyed in USB redirection. Along with RTAV turned on. Any ideas on

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April 23, 2021 IGEL Community Archives

Best way to update 1000+ IGEL OS end-points

I have read a lot of older posts on this subject, but nothing new. I need to update 1000+ end points with many at low bandwidth sites. I see the

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April 21, 2021 IGEL Community Archives

Can we add a rule for Jabra-USB-headsets in “Native USB Redirection”?

Hello, I really appreciate this useful guide which allows us to use Microsoft Teams in Citrix with great performance :-) files.igelcommunity.com/igelos_ucc_configuration_guide.pdf The Jabra USB Headsets work fine in MS Teams

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April 20, 2021 IGEL Community Archives

Error “searching system partition (partition directory not found or invalid)” after upgrading to IGEL OS 11

We’ve got a UD3 M340 which failed during it’s OS10 -> OS11 upgrade. Error message is “searching system partition (partition directory not found or invalid):” Pops up even if we

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April 19, 2021 IGEL Community Archives

After upgrading to IGEL OS 11.05.120, after a few seconds the Citrix session disappears and I’m back to the IGEL OS desktop

Hi There, last week we updated our Igel Clients UD3 to 11.05.120 . After that, one Client (UD3-LX51) shows a strange behavior. When i start a citrix session , we

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April 19, 2021 IGEL Community Archives

Issuses wtih Webcams/Mics in Teams on IGEL OS 11.5.100 and 11.5.120?

Is anyone else having issues with Webcams/Mics in Teams on 11.5.100 and 11.5.120? I have tried Blast/PCOIP. All other Video Conferencing Software like Webex Meetings and Zoom is working. I

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April 19, 2021 IGEL Community Archives

List of webcams which work well on IGEL OS for UCC

Hi all – in the interests of keeping up to date, I wanted to compile a list of webcams which work well on IGEL OS for UCC. This would be

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