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IGEL Community Archives
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VDI Troubleshooting and Support Articles in the IGEL Community

October 5, 2023 IGEL Community Archives

How to terminate a Browser when Horizon Session ends?

Hi guys running 11.08.360 and using vmware horizon client that opens in a firefox browser that brings user to workspace URL. The issue is that when the user is done

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October 4, 2023 IGEL Community Archives

How to allow USB mass storage passthrough on Citrix and IGEL

Can anyone confirm what settings need to be enabled to allow successful USB mass storage passthrough to VDI? We have Native USB Redirection enabled but it’s very intermittent, sometimes the

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October 4, 2023 IGEL Community Archives

I have a problem with redirecting USB printers on Citrix and IGEL OS

“`Hi, I have a problem with redirecting USB printers. They are not redirected. I followed the manual for the CUPS configuration to the letter but the TS port always remains

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September 29, 2023 IGEL Community Archives

Video glitches on VMware View Blast and IGEL OS

Hello IGEL Community – I am having an issue that occurs when using an IGEL OS 11 (latest version) or 12 (latest versions) endpoint (ClearCube CD8840, or HPE t655). I

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September 27, 2023 IGEL Community Archives

How to display a Shutdown Popup on IGEL OS?

Hi, Sorry I can’t find this option anymore. I want to display a shutdown popup window when user closing VDI (VMware) session. IGEL OS 11.xxx 11.xxx Is it just the

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September 25, 2023 IGEL Community Archives

How to redirect a Video Device to VMware Horizon and IGEL OS?

Hi IGEL Experts, Our customer have a truble in the USB video device can’t redirect to VDI ! IGEL OS= 11.07.170 USB video divice= Logictech C922, IGEL OS session >

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August 30, 2023 IGEL Community Archives

How to set the correct time timezone on IGEL OS

Hello, I have been unable to get the correct time on the IGEL OS and when logging into my VDI session the time is also incorrect. I am using EST

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August 25, 2023 IGEL Community Archives

MS Teams background effects partially not working on IGEL OS.

Hi all. Microsoft Teams in Citrix VDI, on IGEL 11.08.330. Some background effects work and others don’t. Is this a Citrix or Teams related bug? Anyone notice the same? Have

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August 23, 2023 IGEL Community Archives

How to make Audio Devices showing up in VMware View and IGEL OS?

Hi there, third question, sorry for the spam. So is it normal to only see VMware Virtual Audio (DevTap) Device aus speakers in the horizon session? Testing with 11.08.440 on

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August 22, 2023 IGEL Community Archives

How to get AVD Log files and Traces on IGEL OS?

Hello dear community, We have issues with Igel devices, when connected to AVD (device “frozen”), which need to restart. Cases was opened for that. Support ask for log files (collect

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