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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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VDI Troubleshooting and Support Articles in the IGEL Community

August 17, 2023 IGEL Community Archives

Is there a minimum requirement of network bandwith for IGEL OS and VDI?

Is there a minimum requirement of network bandwith for IGEL OS with Dell 5070 and connecting to a VDI per device? We have a office which got expanded to 42

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June 26, 2023 IGEL Community Archives

What version of Horizon Client IGEL OS use?

What version of Horizon Client IGEL OS use? Look like MS Teams features are not available like emojis, video backgrounds , pretty much the Teams optimization even if it says

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June 23, 2023 IGEL Community Archives

Getting error “Entitlement not found” on Horizon View

I’ve just upgraded a few of my devices to OS11.08.330 & .360 and get an error message when launching the Horizon VDI selection screen that “Entitlement not found”, even though

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June 23, 2023 IGEL Community Archives

Guidance for UMS and ICG updates

Hi Team, Need your guidance for my project in IGEL production enviroment. Below have mentioned the details of project planned. Project scope: our production UMS server and Igel cloud gateway

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June 20, 2023 IGEL Community Archives

IGEL shows black screens when connecting to the VMware Horizon

Hello Everyone, Do anyone know why the IGEL will show black screens when connecting to the VMware Horizon VDI? it only happen remotely but in the office network works fine

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June 15, 2023 IGEL Community Archives

How can we add a New CUPS Driver to OS12?

• OS12 : How Adding a New CUPS Driver? .. I cant Follow the article for IGEL OS11, because i stuck on the step “-Manufacturer: Choose Custom, which will bring

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June 14, 2023 IGEL Community Archives

Is it possible to get the Zoom VDI in igel to allow recording in a citrix session?

Is it possible to get the Zoom VDI in igel to allow recording in a citrix session? We can get the option when the zoom vdi is disabled, but when

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June 9, 2023 IGEL Community Archives

Copy/cut + paste is not working in Citrix VDI on 11.08.290.

Copy/cut + paste is not working in Citrix VDI on 11.08.290. Hey Connor, do you mean the keyboard shortcut for copy and paste only? Or even select text, right-click copy,

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June 6, 2023 IGEL Community Archives

Suddenly one of our IGEL OS devices is having keyboard input issues

Suddenly one of our machines with IGEL OS 11.08.230.01 is having keyboard input issues. Have tried different keyboards, different USB ports, different keyboard layouts. We’re not having any luck. Main

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June 2, 2023 IGEL Community Archives

Anyone tested Cisco webex on OS12?

Anyone tested Cisco webex on OS12? We have the app installed and I’ve verified it’s running, but when I connect to my vdi session, it does not find the Webex

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