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VDI Troubleshooting and Support Articles in the IGEL Community

June 1, 2023 IGEL Community Archives

My Webcam isn’t showing up in my Zoom Client on IGEL OS

Hello wonderful people! I have a laptop with 11.07.170 that the built in webcam is detected and working in the iGel OS, it works in a Citrix session using the

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May 30, 2023 IGEL Community Archives

I’m trying to use webcam on browser but it’s not working.

Hello everyone! I’m trying to use webcam on browser but it’s not working. if i go in it.webcamtests.com it.webcamtests.com webcam is recognized because i see light green on the webcam,

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May 30, 2023 IGEL Community Archives

Unfortunately when creating the profile, under “based on” I only see the option to create profiles for 11.05.x or older

Good day, I just downloaded the newest 11.08.x release to our UMS and tried to create a profile containig the settings for the current Zoom VDI plugin. Unfortunately when creating

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May 24, 2023 IGEL Community Archives

After updating the firmware “Integrated Webcam (VDI)” isn’t available in VMware session anymore

Hi all, after updating to 11.08.200+ our VMware VDI sessions no longer have “Integrated Webcam (VDI)” there all the time. It shows up only after a Web Cam is attached

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May 17, 2023 IGEL Community Archives

Does anyone know where to find the version of the teams plug in for any given firmware?

does anyone know where to find the version of the teams plug in for any given firmware? Please review UCC guide files.igelcommunity.com/igelos_ucc_guide.pdf Thank you To find what is included in

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May 16, 2023 IGEL Community Archives

Does Citrix and IGEL support Google Meet somehow with a VDI version ?

Does Citrix support Google Meet somehow with a VDI version ? workspaceupdates.googleblog.com/2022/11/improved-meeting-quality-for-virtual-machines.html igel-community.github.io/IGEL-Docs-v02/Docs/HOWTO-UCC/#google-meet-in-vdi BCR and either HDX or RTAV would be your best bet, but they don’t have a custom

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May 15, 2023 IGEL Community Archives

My Printer mapping doesn’t work on Citrix.

Hi, Somehow CUPS doesn’t work when I am on my Citrix Productive Servers. But on the Testserver it works fine. Same GPOs, Same PVS vDisk. At this point, I dont

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May 15, 2023 IGEL Community Archives

Could we have Citrix Workspace App automatically resize across an additional screen?

Is there a way to have the Citrix Workspace App automatically resize across an additional screen if it’s plugged in after the session has been started? In my testing the

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May 12, 2023 IGEL Community Archives

RSA authentication in a Citrix VDI solution

Hello everyone, We are about to implement RSA authentication in our Citrix VDI solution. What setting change do we need to make/implement in UMS for the IGEL to prompt the

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November 10, 2022 IGEL Community Archives

How to setup Zoom Optimization in IGEL OS and Citrix

We are currently on 11.7.170. I am testing 11.8.200 and finding that Zoom is not working. I can open the app and when I click on Settings, its very slow

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