Anyone still having issues with UMS not showing devices as online or ready even though they are? Our issue is happening with both internal devices and ICG-connected remote devices. (UMS
Continue readingVNC Troubleshooting and Support Articles in the IGEL Community
NEW Tech-Tip Tuesday Video – How to use an External VNC Viewer with IGEL UMS
NEW Tech-Tip Tuesday Video – How to use an External VNC Viewer with IGEL UMS Watch this IGEL Tech-Tips Tuesday video to learn how to use an external VNC Viewer
Continue readingWhen I shadow IGEL OS clients, the window is very small. Is there a way to make it larger?
When I shadow into thin clients, the window is very small. Is there a way to make it larger? I saw System > Remote Access > Shadow > Scale frame
Continue readingError: “this function is currently not available” on IGEL UMS Web App
Hi, we’re having some issues with our IGEL UMS Web App. The device overview throws an Error: “this function is currently not available”. Also the novnc Viewer is not working.
Continue readingHow to open PDF documents in the firefox browser on IGEL OS?
Hi guys, why is it not possible to open pdf documents in the firefox browser? Are there any requirements? I use latest firmware OS 11.05.120. Hi eric, works on my
Continue readingVNC viewer issues connecting to IGEL devices, never shows the screen
So i am having issues trying to get real VNC viewer to connect to the IGEL devices. I have it configured in the UMS to allow connections, but when i
Continue readingIGEL OS is shown as offline in the UMS, but I’m using it, it’s online, but can’t VNC or update it?
Hey guys, I have a device that is currently showing as offline in the UMS and shows the last boot time as 3/31. I’m currently logged into the device right
Continue readingHow to add GlobalProtect VPN as an option on IGEL OS 11.05.100.01?
Is there a way to add GlobalProtect VPN as an option on OS 11.05.100.01? I see there was a registry key added to an 11.04 but I’m not finding it
Continue readingError: “VNC desktop: 192.168.x.x:5900 Error: I/0 error: Connection refused: connect” connecting though Remote Shadowing
Hello everyone! I got a converted HP T520 ThinClient device (version 10.06.190.01) in the UMS Console (version 6.06.110) and even though the device is on the same network as all
Continue readingWhen I VNC to IGEL OS the NUM lock is disabled
Hi everyone, If i mirror via UMS to IGEL Client the NumLock on clientside is diabled. The connection is not established via VNC. Is there a way that the state
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