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WebEx Troubleshooting and Support Articles in the IGEL Community

March 29, 2021 IGEL Community Archives

IGEL OS 11 gets slow after each an every build-upgrade?

OS11 Vs LX Vs OS3 I (we) have an issue with OS 11 that gets slow after each an every build-upgrade which means it takes about 82 seconds (11.05.112.01) for

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March 11, 2021 IGEL Community Archives

Will IGEL OS 11 optimize and give better compatibility with Teams/Webex/etc. and audio/video redirections vs. IGEL OS 10?

Currently using IGEL UD6-LX clients working with Citrix VDI. These clients are on the latest version of the 10.x release, but was curious if these units will perform any different/better

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March 2, 2021 IGEL Community Archives

IGEL OS Unified Communication (UCC) Guide v1.7

IGEL OS UCC Guide v1.7 is out now on files.igelcommunity.com/igelos_ucc_configuration_guide.pdf Changes: • all configurations now based on IGEL OS 11.05.100 (tested) • additional information about UDP vs. TCP with Citrix

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February 19, 2021 IGEL Community Archives

Unable to get HDX Webcam working on IGEL 11.04.270

Hi! I recently upgraded to to 11.04.270 and have been able to get most webcam optimizations working except for HDX Webcam. When I start the application in Chrome 32-bit it

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February 19, 2021 IGEL Community Archives

Error “AM_ERROR_AUTH_NETWORK_ERROR [65275]” adding store in Citrix Workspace App version 20.x on IGEL OS 11.04

Hi folks, Since the update of our IGEL to version 11.04.2xx I have had a problem accessing our Citrix environments. These are Windows 10 VDI / Xen Desktop / 1912

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February 18, 2021 IGEL Community Archives

Webcam are not being recognized in Webex and Webex Teams via Citrix on IGEL OS

Hello, we are trying to use Webcams in Webex and Webex Teams via Citrix. To achieve that we updatet a Thin-Cient to Version 11.4.270 and activated the Cisco Webex VDI

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February 17, 2021 IGEL Community Archives

After upgrading to IGEL OS 11.04.270 is unable to logoff after ending citrix session

Hi all, after upgrade to the new 11.04.270 Firmware the functionality logoff after ending citrix session does not work anymore. Is this an known issue? Has anyone an idea for

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January 13, 2021 IGEL Community Archives

USB webcam working in our Citrix desktop (1912 LTSR), running 11.03.580 (CWA 2004) not working for all apps

Trying to get a USB webcam working in our Citrix desktop (1912 LTSR), running 11.03.580 (CWA 2004). Is there still no 64-bit webcam redirection support in the Linux CWA? Skype

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January 12, 2021 IGEL Community Archives

IGEL OS 11.04.24 kicking users out of Citrix randomly?

Is anyone else having issues with firmware version 11.04.240 kicking users out of Citrix randomly? We were on version 11.04.130 previously and updated due to WebEx vdi issue and a

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January 12, 2021 IGEL Community Archives

Logitech USB Headsets and IGEL OS 11.04.240 go offline after some time

Hi all, i have a question regarding USB Headsets from Logitech. We are using IGEL OS11.04.240 with IGEL UD3 and Citrix. On all devices we are using Logitech USB Headsets

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