A notebook, listed in the IGEL Ready list, makes the first boot after installation via USB key (OSC), but when restarting it no longer boots.
Here are the data of the Notebook:
• Notebook: Toshiba Dynabook Satellite PRO L50-G-15T
• Disk: Samsung MZVLQ512HALU-00000
• OS: IGEL OS 11.05.133
System Bios version: 1.70
EC version: 1.05
Can you boot verbose and see what is going on?
kb.igel.com/igelos-11.05/en/verbose-boot-42010718.html
Here is note on items to look at / for:
github.com/IGEL-Community/IGEL-Docs/blob/main/Docs/HOWTO-Collect-Hardware-Information-for-Device.md
and… just in case… could you check if Secure boot is enabled or another USB Device was connected when converting (assuming it could be installed there and not on the SSD).
Maybe it could be done !!
The problem is that the notebook is as if it no longer finds the boot sector of the disk: it displays the message “Missing boot device” and tries to boot via PXE. Yet the first boot after the installation of IgelOS 11 does it
news. Customer try to install the version of Ubunt on the same device and has the same problem. Is something in the bios or in the hard disk, but what?
other news. customer updated the BIOS and now everything works fine!
Okay… great news…
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