Trying to register a thin client to my UMS Console. I get Error Cannot connect to remote management server


Trying to register a thin client to my UMS Console. I get this error :

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Everthing is open on the firewall. Any help? Where can i find more logs?


UMS version , IGEL OS Version

igel-community.github.io/IGEL-Docs-v02/Docs/HOWTO-Setup-Lab-Sandbox-Environment/?h=nc#core-communication-ums-os-11


I would also check this: kb.igel.com/endpointmgmt-6.10/en/registration-of-a-device-in-the-igel-ums-fails-57320725.html kb.igel.com/endpointmgmt-6.10/en/registration-of-a-device-in-the-igel-ums-fails-57320725.html


@member Sorry for that, been a long day here.

UMS is 6.10.10

IGEL OS is : 11.08.110.01 or 11.08.301.01. Gonna ask the guy infront of the thin client tommorow.

the problem was the thin client responded to the gateway since the source Ip was the gateway due to nat. A nat rule exempting the source traffic from the igel UMS solved the problem.

Thanks alot for links guys, it helped to resole the problem


Thanks for the update!

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