Upgraded IGEL UD3-LX51 to OS 11.02.150 and my Jabra Envolve 75 USB Headset stopped working


I just upgraded one Igel UD3-LX51 to OS 11.02.150 and my Jabra Envolve 75 USB Headset stopped working. Has anyone had similar experiences? We Use Citrix XenApp 7.15 CU4…


Do you mean in general or only in Citrix? Can you open the local sound mixer (speaker symbol) and test the Headset output?


Hi Sebastien, i just tried it local and it worked. I then reconnected to my session and it worked also in my citrix session. Strange..but so far so good. Thanks for your quick support.


Good morning Alex, are you possibly doing any USB Redirection?


I’m also trying to get my Jabra headset working with native USB redirecion but no success. It works with plain audio redirection though, but would like to test with native USB redirection. Any news if someone got this working?


may I ask why you are trying to redirect the Headset through USB Redirection? This channel doesn‘t bring the same level of priorization like the HDX Audio (or Skype RTME / Cisco Jvdi).


Iwas able to get this working by applying the following: support.citrix.com/article/CTX238341

Hello @member Do you know how I can configure my Igel LX OS to allow HDXaudio through Gateway (RealtimeTransportThroughGateway). HDX audio (UDP/RTP) works fine when there is no Citrix Gateway sitting between the Igel LX thin client and the Citrix Xenapp server, but if we connect through a Citrix Netscaler Gateway HDX Audio (UPD/RTP) is not working. Do you have an idea how to configure my thin client to get this fixed?


Hello,

On Endpoint, should be (not in the office):

Sessions,Citrix,Citrix Global,Option,HDX over EDT / Multistream.

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