Hi,
We keep having problems reaching our home office users with shadow, most error message is just “connection closed by VNC Server”. Are there any logs to check? We have 2 UMS Server, most time one work the other dont.. so i whould see the faul not at the clients. thank you.
Hello Heiko,
assuming you are using ICG? Which IGEL OS / UMS / ICG Versions are you using?
/opt/IGEL/icg/usg/logs/ may help
Btw. always good to check if time/date are set correctly locally and on ICG server.
Igel 11.6.210 +11.8.110
UMS 6.10.130 ICG 2.05.100
wich is the source for the shadow connection? ums?
The Console => ICG Server (not UMS)) => Endpoint
kb.igel.com/endpointmgmt-6.10/en/ums-and-devices-secure-shadowing-57320209.html
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