What might cause a laptop running IGEL UD Pocket to lose network connection and then power off?


any ideas on what might cause a laptop running UDP to lose network connection and then power off?


Power off, like in a expected shutdown or like a crash? Did you tried a different UDP and USB Port on laptop side?


It’s my boss using one of the UDPs that was given away at an event I attended last year. it was the only one available until today when we received our first order, but he is over 2 hours away. I have him testing with a different laptop now. If he has the issue with the different laptop, then I will have him try from a different location. He said “hard shutdown.” I asked if that meant powered off, and he said “yes”


Is this the same behaviour as when the UDP is unplugged mid session? I wonder if there is an issue with either the USB port, or the connectors on the UDP


That‘s the reason why I asked if UPD or USB Port was changed after crash: unplugging UDP will cause an immediate Power Off

Continue reading and comment on the thread ‘What might cause a laptop running IGEL UD Pocket to lose network connection and then power off?’.  Not a member? Join Here!

Learn more, search the IGEL Knowledge Base



Ask a question or comment on the above messasge thread?

Join or log in to the IGEL Community to ask us anything and meet other IGEL customers, partners, and EUC enthusiasts.

Submit a question, or Join Today!


Popular Message Threads


Categories & Tags: