When LAN connection is disconnected and switched to WiFi the browser icon disappears and can’t connect?


Hi, I use for multiple clients UDC3 licenses to convert old laptops into nice working laptops again. At one customer I have the problem that when I disconnect the lan cable and reboot with only the guest wifi (just like outside the organisation eg. at home or in a hotel), the browser icon that connects to the company netscaler disappears and the can’t work. Only when the lan cable is plugged in, the browser icon is on the desktop. First I thought is was a problem with the trail license but it also happens with an license they bought. In UMS I can see that the machine is licensed. In other organisation I use exact the same profile and haven’t noticed a problem with it. What can go wrong?


It could have to do with your license, no sessions means no license to 99%.

Did you tried to move the license to the wifi address?

kb.igel.com/licensesmore/udc3-license-transfer-2271661.html

Some devices disables the RJ45 adapter completely when not connected (mostly a BIOS Setting)


Thought about is but through WiFi I don’t have a connection with UMS (only guest WiFi). Will read the article in the link. Btw, in the client property I see an License (licensed until ‘date’) so it must have a license I guess :thinking_face:


I think @member means the license is not valid if the MAC does not apply -if the RJ45 adapter is off (because WIFI is on) mostly through BIOS settings


👍


Oké, sounds good. Maybe that’s the point why this notebook is my “pain in the ass” and the others aren’t. Next time I’ll be on site I will check.

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