When updating the IGEL OS it just updates the firmware but no features are installed unless we do a downgrade to 11.03.500?

Hi together, we recently received a huge batch of UD3-LX 60 with 11.03.500. Seems like they just got the firmware and no features preinstalled. So far no problem, but I wasn’t aware of this situation.

Learn more, read the entire thread inside the IGEL Community o Slack

Now the question: when trying to update the TC via USB to build 11.03.587 (either via setup or shell) it just updates the fw and desktop, no features are installed unless we do a downgrade to 11.03.500 again or do a “update” from 11.03.500 to 11.03.500 (yes same version). Then it will install all features. Also, the USB thumb drive with 11.03.587 does have all features “integrated”, so that does not seem to be the problem.

Is this a normal behavior? Any help is much appreciated

Hi, Steve, I would suspect that your devices doesn’t received a License?! Could you check if the devices states:

Features comes with the License

Thanks for the fast reply. That’s right, as soon as they connect to UMS direct or via ICG everything is fine and they’re pulling all features.

Makes perfectly sense, I wasn’t aware of that, my fault! THANKS

Continue reading and comment on the thread ‘When updating the IGEL OS it just updates the firmware but no features are installed unless we do a downgrade to 11.03.500?’.  Not a member? Join Here!

Learn more, search the IGEL Knowledge Base


Ask a question or comment on the above message thread?

Join or log in to the IGEL Community to ask us anything and meet other IGEL customers, partners, and EUC enthusiasts.

Submit a question, or Join Today!

Popular Message Threads

Categories & Tags: