When WebRTC starts making use of the headset, the sound in Citrix is gone or redirected to the internal speakers on IGEL OS 10.05.100


Having some audio issues on 11.05.100 with Chromium and Citrix and a headset.

Learn more, read the entire thread inside the IGEL Community o Slack

We have a browser session running WebRTC and a browser session to our Citrix Storefront. The moment WebRTC starts making use of the headset, the sound in Citrix is gone or redirected to the internal speakers. Only the microphone continues to work. Even after WebRTC isn’t using the headset speakers anymore, the sound won’t come back on in Citrix. The headset speakers are visible in the playback devices control panel, and can be tested, but no sound is heard.

On 11.03.580 we use the same configuration with gstreamer set to automatic or 0.10, and with Firefox instead of Chromium, and there it’s fine.

I’ve tried changing the Gstreamer version to Automatic, 0.10 and 1.0 but to no avail.

Any idea what I’m doing wrong?


you cannot use the audio device in two sessions at the same time

What are your configuration on Citrix? You have configured this option?


That didn’t help much I’m afraid


What is the reason for using two different sessions with the same audio device at the same time?


It’s a legal topic, voice calls aren’t allowed within Citrix


I dont know this before, so its maybe a special policy in your country or company? So you need to open the browser for your phone app and in parallel the citrix session.

There is a way only to push the used and needed devices to Citrix and the another only use local.

This for local: (see image inside the IGEL Community on Slack)

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