Encounter another strange problem where my entire IGEL Thin Client lose connectivity when I enable both Network Adapter. Logged a case and going to send the log files requested. To save turnaround time from the support, I try to check each log file requested and it seems did not capture network related information.
kb.igel.com/igelos-11.02.100/en/options-23516081.html
Do you know which log files I need to enable to collect additionally if I want to troubleshoot network related problem ? Thanks.
what’s the thin client make/model?
The one I have Advantech currently and also HP t610, 630. Have the IGEL thin client running on VMWare too encountering same issue.
This thread might help on getting Network debug informations:
igelcommunity.slack.com/archives/C8GP9JHQE/p1585664175104100?thread_ts=1585663968.103900&channel=C8GP9JHQE&message_ts=1585664175.104100 igelcommunity.slack.com/archives/C8GP9JHQE/p1585664175104100?thread_ts=1585663968.103900&channel=C8GP9JHQE&message_ts=1585664175.104100
Continue reading and comment on the thread ‘Which log files can be used to collect additionally to troubleshoot network on IGEL OS’. Not a member? Join Here!
Learn more, search the IGEL Knowledge Base
Ask a question or comment on the above message thread?
Join or log in to the IGEL Community to ask us anything and meet other IGEL customers, partners, and EUC enthusiasts.Submit a question, or Join Today!