Which log files can be used to collect additionally to troubleshoot network on IGEL OS


Encounter another strange problem where my entire IGEL Thin Client lose connectivity when I enable both Network Adapter. Logged a case and going to send the log files requested. To save turnaround time from the support, I try to check each log file requested and it seems did not capture network related information.

kb.igel.com/igelos-11.02.100/en/options-23516081.html

Do you know which log files I need to enable to collect additionally if I want to troubleshoot network related problem ? Thanks.


what’s the thin client make/model?


The one I have Advantech currently and also HP t610, 630. Have the IGEL thin client running on VMWare too encountering same issue.


This thread might help on getting Network debug informations:

igelcommunity.slack.com/archives/C8GP9JHQE/p1585664175104100?thread_ts=1585663968.103900&channel=C8GP9JHQE&message_ts=1585664175.104100 igelcommunity.slack.com/archives/C8GP9JHQE/p1585664175104100?thread_ts=1585663968.103900&channel=C8GP9JHQE&message_ts=1585664175.104100

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