“Wrong Username/Password” using Citrix Workspace App on IGEL OS


How can I get logs from the Citrix Workspace App on an IGEL thin client? We have a problem some users can’t login to citrix on one thin client with error message “Wrong Username/Password”. Username/Password is correct and can be used to login on a second thinclient without problems. So i want to get the citrix logs from the not working client. Maybe that helps to find the cause…


A: Parameter in the registry:

• ica.pnlogin.debug

Activate the debug output of icaconfig and pnlogin

• ica.module.syslogtheshold = 7

Activate the debug output from the Citrix Workspace app

Logfile:

• journalctl

• /var/log/getval_icaconfig.log

• /var/log/getval_pnlogin.log

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