I just upgraded my devices to 11.08.330 and it is giving me an error stating UMS Agent Error: failed to register the device at the UMS. Nothing changed on teh
Continue readingCertificates Troubleshooting and Support Articles in the IGEL Community
Hi, I’m new to ICG, getting this error, any clues? Could not manager your device because of an internal error 45
Hi, I’m new to ICG, getting this error, any clues? Could not manager your device because of an internal error 45 igel-community.github.io/IGEL-Docs-v02/Docs/HOWTO-COSMOS/#faq-os-12 Q: Trying to connect OS 12 to UMS
Continue readingGetting an error when trying to connect to ICG “Invalid server certificate: certificate is not yet valid”
Hi all, have a user getting an error when trying to connect to ICG “Invalid server certificate: certificate is not yet valid” — any thoughts? Current ICG certs are valid.
Continue readingUMS12 and Communication token
We’re just getting started with UMS 12 and when using the first-time auth key to connect to the UMS it asks for a ‘communication token’ – where would I find
Continue readingUMS 12 find my IGEL OS12 device but when I try to register the device i get Result Error.
UMS 12 find my IGEL OS12 device but when I try to register the device i get Result Error. I have no issue registering IGEL OS11. Please review COSMOS FAQ
Continue readingIGEL Cloud Gateway High Availabiliyt with an external load balancer such as Citrix Netscaler
Is it possible to set up an ICG HA with an external load balancer such as Citrix Netscaler? if yes, How? We use Shared workplace and need as possible 100%
Continue readingHow is the process to renew ICG certificates?
Does anyone know the process to renew ICG certificate? kb.igel.com/igelicg-2.05/en/renewing-a-signed-certificate-for-the-icg-57324428.html do I need to backup the ICG first before I renew the certificate? How do I reverse the ICG if
Continue readingI get an error message “could not manage your device because of an internal error #37”
Hi, I just upgraded my first test device to OS 12 (UD3 LX 60) via USB install. When I try to join it to UMS via ICG (both version 12)
Continue readingShadowing in the IGEL UMS Web App OS12 (same in UMS) is not possible
Hello, Shadowing in the IGEL UMS Web App OS12 (same in UMS) is not possible. There is no option to enter the passsword. UMS and Clients are in the same
Continue readingWhich can be the cause for this error trying to register a new OS12 device to UMS12?
Which can be the cause for this error trying to register a new OS12 device to UMS12? Is not a firewall or network issue and device is properly detected by
Continue reading