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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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IGEL Community Archives
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Security Troubleshooting and Support Articles in the IGEL Community

June 2, 2023 IGEL Community Archives

What happens when the IGEL Cloud Gateway certificate expires?

Hello All, What happens when the certificate expires? Are the Igel ThinClients still connected via ICG or do they receive an error message? Hello, which Certificate exactly? SSL Certificate Could

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May 30, 2023 IGEL Community Archives

Is there way within the ums to generate a report that includes all network adapter

Hi there, Is there way within the ums to generate a report that includes all network adapter mac adresses of the devices? I tried to do it via the view

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May 25, 2023 IGEL Community Archives

UMS Agent Error: failed to register the device at the UMS during registration

I just upgraded my devices to 11.08.330 and it is giving me an error stating UMS Agent Error: failed to register the device at the UMS. Nothing changed on teh

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May 24, 2023 IGEL Community Archives

How to restrict the access to functions in UMS

1. Good morning. We need a way to prevent our Field Service Tech team from making any major changes within the UMS console. How do we restrict access so that

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May 23, 2023 IGEL Community Archives

I need to run a command on reboot, or by pressing of the power button

Hi All, I need to run a command on reboot, or by pressing of the power button on the front of the unit – How might one accomplish this? (There

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May 23, 2023 IGEL Community Archives

Storage hotplug and mapping the mass storage into our Citrix session doesn’t work

Hello Slack community, we work with the storage hotplug setting and map the mass storage into our Citrix session. This works fine. Unfortunately only if we have already plugged in

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May 19, 2023 IGEL Community Archives

Not able to use the built in webcam on LG34CN65

Hey all, another post for today. Am working on a LG_34CN65 (AIO) cloud device with OS12.1.110. I am not able to use the built in webcam nor an external webcam

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May 17, 2023 IGEL Community Archives

Is it possible to install an antivirus or EDR with OS12?

Hi, I suppose that answer is “not yet” but, Is possible to install an antivirus or EDR with OS12? For most use cases it is not needed. Take the savings

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May 16, 2023 IGEL Community Archives

Is there a technical diagram of the IGEL OS registration workflow?

Hi, Is there a technical diagram of the registration workflow? We’re having issues with the registration of new devices and I have seen the firewall rules for the networks where

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May 12, 2023 IGEL Community Archives

IGEL Cloud Gateway High Availabiliyt with an external load balancer such as Citrix Netscaler

Is it possible to set up an ICG HA with an external load balancer such as Citrix Netscaler? if yes, How? We use Shared workplace and need as possible 100%

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