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IGEL Community Archives
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Zoom Troubleshooting and Support Articles in the IGEL Community

May 19, 2021 IGEL Community Archives

Compatibility issues with the Zoom Plugin, some clients disconnect randomly

I think we are having compatibility issues with the Zoom Plugin. Our desktop is currently the Zoom Client for VDI 5.5.20501. Is the version running on 11.5.133 working with this

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May 3, 2021 IGEL Community Archives

After upgrading UD2 to IGEL OS 11.05.133 we see multiple errors – “Multiple Active Partitions” / no network / black screen

Hi. It is terrible. Yesterday i’ve updated our UD2-LX40 and LX50 from 11.03.500 to 11.04.27 and then to 11.05.133. First i updated 10 test devices with no problem. Than i

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April 30, 2021 IGEL Community Archives

Does the Zoom plugin on IGEL OS support the feature virtual backgrounds?

Does the zoom plugin on iGel support the feature virtual backgrounds for zoom? (VMware Horizon) support.zoom.us/hc/en-us/articles/360031441671 Not sure how I have to read that featurelist… it depens on the camera

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April 27, 2021 IGEL Community Archives

Microphone being redirected or deteched on IGEL OS

I’m having issues with just the microphone being redirected. It is extremely strange, as I have the webcam denyed in USB redirection. Along with RTAV turned on. Any ideas on

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April 27, 2021 IGEL Community Archives

Teams on IGEL OS error “Low memory, kill the process”

Is it a safe bet to assume that when Teams presents an error along the lines of “Low memory, kill the process”, it’s an issue of the thin client not

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April 20, 2021 IGEL Community Archives

The VDI label is not in the “headline” of WebEx-Meetings on IGEL OS

Is there a problem with Webex VDI today? We used the VDI feature since four weeks without any problems, but today the VDI label is not in the “headline” of

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April 20, 2021 IGEL Community Archives

Several IGEL OS 11.05.120 devices crashing with error message “system memory low”

on 11.05.120 we have several devices crashing citrix with the message system memory low … Which kind of devices, how many RAM is mounted and.. are you using Teams as

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April 19, 2021 IGEL Community Archives

Issuses wtih Webcams/Mics in Teams on IGEL OS 11.5.100 and 11.5.120?

Is anyone else having issues with Webcams/Mics in Teams on 11.5.100 and 11.5.120? I have tried Blast/PCOIP. All other Video Conferencing Software like Webex Meetings and Zoom is working. I

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April 19, 2021 IGEL Community Archives

List of webcams which work well on IGEL OS for UCC

Hi all – in the interests of keeping up to date, I wanted to compile a list of webcams which work well on IGEL OS for UCC. This would be

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April 15, 2021 IGEL Community Archives

With VMware Horizon 8 on IGEL OS, the displayed keystroke is consistently one behind

Hi all! I’m getting a really bizarre keyboard issue. iGel OS 11.05.120 in a VMWare Horizon 8 environment. While in the remote session, in any application (Word, Notepad, Zoom, etc)

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