USB drive is detected in the IGEL disk utility but does not show up in Windows?

Hi All, I have a strange issue with USB redirection and RDP session – I have a USB redirection policy setup as per the document:

Learn more, read the entire thread inside the IGEL Community o Slack

kb.igel.com/igelos-11.02.100/en/mapping-usb-storage-media-into-rdp-sessions-23514690.html

One of my users raised a problem where one of his USB memory sticks is detected in the IGEL disk utility but does not show up in Windows (it does for a second then disappears). Strangely enough the devices shows up when a second USB memory stick is connected (different brand) and it does show as a redirected drive (not as a mapped drive).

Any ideas why this is happening?

Hi, can you please try to disable USB Redirection, and retry?

kb.igel.com/igelos-11.02.100/en/native-usb-redirection-23515783.html kb.igel.com/igelos-11.02.100/en/native-usb-redirection-23515783.html

I‘m assuming that the storage is first mounted locally, then mapped and at last grabed by the USB Redirection which messes the usage up.

Hi, I tried that but no change. The wird thing is that all other USB memory sticks work fine.

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