I am having an issue where there is a a static cursor to the far right of the left monitor in a dual display configuration. Weirdest thing that just happened to pop up on a couple of clients after a firmware update. It’s an M250C running 11.04.240.01. I’ve tried resetting to factory defaults, and applied 3 different firmware versions. Ideas?
You could try to switch on the software cursor under:
I have an open ticket against this. It’s only happening sometimes, and could be related to network connectivity.
Interesting. Please share your findings.
I’m testing your suggestion Sebastien. Thanks.
@member I kid you not – try swapping network cable or port. I’ve noticed a correlation between some users reporting the dual mouse cursors and a sub-par network cable fault in 11.04.
In your case, does the extra cursor move around, or stay stationary? I will keep your suggestion in mind. That might explain why have one user with intermittent issues.
The cursor remains stationary, but the cursor itself changes depending on what the primary cursor is hovering over. So if it’s hovering over some content, the “second cursor” may change to this content.
From my recollection, most of the times it’s a dual-monitor configuration. And in a few cases of this, the problem disappeared once the network cable was swapped. Both the dual-mouse cursor and network issues were only observed after upgrading the UD2 units from 11.02 to 11.04.xx (.110 or later).
I saw this issue often – it relates to dual monitor profiles… reset the client to defaults, do not assign a dual monitor configuration profile and use the “manual configuratoin wizard inside the igel os 😉
Are you suggesting I can’t use profiles for dual monitor config? That doesn’t seem right.
No, it’s a workaroud. For the moment I would rather recommend to open a ticket since this behavior is coming up more often atm,
ok. Thanks. I’m not opposed to reverting back to a known working version if you think that would help. I only have 20 clients, and it’s not happening across the board.
Continue reading and comment on the thread ‘Issue where there is a a static cursor to the far right of the left monitor in a IGEL OS dual display configuration’. Not a member? Join Here!
Learn more, search the IGEL Knowledge Base
Ask a question or comment on the above messasge thread?Join or log in to the IGEL Community to ask us anything and meet other IGEL customers, partners, and EUC enthusiasts.
Submit a question, or Join Today!
Popular Message Threads
- USB webcams in combination with RDP on IGEL OS?
- IGEL OS on Raspberry Pi?
- After upgrading to IGEL OS 11.04.200.01 my Citrix Storefront configuration does not work anymore – Error adding store: AM_ERROR_AUTH_NETWORK_ERROR
- Citrix session crashes with black screen, any advice and how do I find logging?
- Can I to use Remote desktop and webcam support via a thin client with IGEL software?
- IGEL UMS Universal Update Error: “could not resolve host name”
- How to Install IGEL OS via a Bootable USB Drive