Hi, I’ve recently had problems with ICG Config via ums. get the following error message: “None of the selected devices support this feature.” Does anyone know where the problem could
Continue readingIGEL Licensing Troubleshooting and Support Articles in the IGEL Community
On UMS 12 WebApp I get a “No valid token provided.”
Hello once again, another Question. if I try to start the app portal via the UMS WebApp I get a “No valid token provided.” does the UMS Webapp needs another
Continue readingWhat is the typical turn around time for licensing?
What is the typical turn around time for licensing? How long does it normally take from order date to actually being able to issue the licensing? Is there a difference
Continue readingCan a UD Pocket be used on several devices?
Quick, easy series of questions: Can we USB-boot different physical Devices from the same USB stick, as long as we delete the Device from UMS before moving on to the
Continue readingIf I now want to create a profile, I get the error message “there is no firmware in the database
“`how should it work? I reinstalled ums 12 and added an Igel terminal with OS12. If I now want to create a profile, I get the error message “there is
Continue readingI am having an issue getting my license renewed
I am having an issue getting my license renewed. I have a pac of 6. I keep going around in circles and chasing my tail trying to give someone my
Continue readingCan’t upgrade a UD3 LX50 to OS10
So I recently acquired an older model Igel from eBay for my home lab – a ud3-lx 50ac and during the firmware update, it showing as failed. Error messages suggest
Continue readingStart App Portal on OS12 and trying to add Chromium error: Failed downloading applications http error during download, check your license or UMS connection
Hi all, new issue. Successfully installed and license IGEL OS12 with a 90days license. Now I start App Portal on the device and try to add Chromium but getting the
Continue readingDoes anybody have a Batch Shortcut to delete all local licenses
Does anybody have a Batch Shortcut that can be placed on the desktop once a device gets put into a decommission directory to remove all lisceses then another one to
Continue readingCan we export the logging data from UMS to a SIEM platform?
Does anyone have any experience with exporting the logging data from UMS to a SIEM platform such as LogRhythm? We need to collect the UMS user and Administrator actions and
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