Hello, the device i connected to ICG is showing purple icon with cloud on it, as is not licensed but connected to the ICG server, and i can’t reach it
Continue readingIGEL ICG Troubleshooting and Support Articles in the IGEL Community
IGEL Releases UMS 6.07.100 and ICG 2.03.110!
We are really excited to inform you that we have just released and published a new version of the IGEL UMS, UMS WebApp, and IGEL Cloud Gateway (ICG) versions UMS
Continue readingICG Server shows an error instead of connected, maybe because of SSH port?
Hi everyone, the ICG Server shows an error instead of connected, maybe because of SSH port? Hi Imane, is the ICG Service running on ICG Server? kb.igel.com/igelicg-2.02/en/controlling-the-icg-daemon-31601150.html Hi, yes it
Continue readingHow to add GlobalProtect VPN as an option on IGEL OS 11.05.100.01?
Is there a way to add GlobalProtect VPN as an option on OS 11.05.100.01? I see there was a registry key added to an 11.04 but I’m not finding it
Continue readingMoved IGEL Thin Clients from the office to home and now we they can’t conenct to the UMS
Hello, we are currently letting our users take their thin-client home with them and work via vpn. For that we copied our homeoffice profile, removed the auto-start and added a
Continue readingCan IGEL OS client still connect if I leave the old expired certificate in place and it expires?
Our ICG certificate expires tomorrow and the root/intermediate has to be changed as part of the renewal. I’ve just run through the instructions on updating the keystore and it’s ready
Continue readingError “None of the selected devices support this feature” trying to push IGEL ICG config in the UMS
Hello everyone. Running into an issue with ICG when pushing the config via UMS to a device. We keep getting the error “None of the selected devices support this feature”.
Continue readingAnyone here running the IGEL ICG with a wildcard certificate?
Hi all. Is anyone here running the ICG with a wildcard certificate? Hi @member! Yes, I do. anything special that we need to be aware about, we have been trying
Continue readingError: “VNC desktop: 192.168.x.x:5900 Error: I/0 error: Connection refused: connect” connecting though Remote Shadowing
Hello everyone! I got a converted HP T520 ThinClient device (version 10.06.190.01) in the UMS Console (version 6.06.110) and even though the device is on the same network as all
Continue readingHow to remove all IGEL OS clients with EMP licenses via a Profile?
Hi everyone, we have around 110 Clients with EMP licenses that have to be removed.Usually we just delete the license from the licensening portal and delete + reset the clients
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