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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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IGEL Community Archives
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Headsets Troubleshooting and Support Articles in the IGEL Community

April 21, 2021 IGEL Community Archives

Can we add a rule for Jabra-USB-headsets in “Native USB Redirection”?

Hello, I really appreciate this useful guide which allows us to use Microsoft Teams in Citrix with great performance 🙂 files.igelcommunity.com/igelos_ucc_configuration_guide.pdf The Jabra USB Headsets work fine in MS Teams

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April 14, 2021 IGEL Community Archives

How to configure Fabulatech USB/Webcam Redirection for the WVD session on IGEL OS?

Hi all, I am fairly new to IGEL, hope someone will be able to share some insight. IGEL OS 11.05.100.01 UMS console 6.06.110 I have been able to setup WVD

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March 24, 2021 IGEL Community Archives

Automatically connect Bluetooth headset and enable HSP mode for bidirectional audio in IGEL OS

Automatically connect Bluetooth headset and enable HSP mode for bidirectional audio Hello everyone, I had a recent case where a customer wanted his Bluetooth headset to be in mobilityarena.com/bluetooth-profiles-protocols-hsp-a2dp-avrcp-hfp/ (Headset

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March 15, 2021 IGEL Community Archives

Video and Audio sometimes stops working Citrix Workspace App on IGEL OS 11.05.100

Good morning, hello and moinmoin 🙂 We ́re using Igel UD3 LX und UD2 LX only with Citrix Workspace and OpenVPN. The last months we ́ve only used CW 19.12

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March 12, 2021 IGEL Community Archives

Screen briefly black out and comes back running Horizon client on IGEL OS 11.05.100 and 11.05.112

Hello, we’ve been testing the new 11.05.100 release and 11.05.112 and we seem to have the exact problem on both releases, video issues related to sound events. The weird issue

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March 11, 2021 IGEL Community Archives

Sound output is not owrking on some IGEL OS devices

Hi everyone, we sometimes have IGEL Clients that dont have any sound output, no matter what configuration we use/change. When we reset the client to factory default it usually works

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March 10, 2021 IGEL Community Archives

Can our users use the call button to answer calls using Jabra Headsets on IGEL UD3 running IGEL OS 11?

Hi Community, our customer would like to use Jabra Headsets with UD3s (OS11) with Citrix. Audio works. The sticking point: He wants to accept the call with the button on

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March 5, 2021 IGEL Community Archives

When WebRTC starts making use of the headset, the sound in Citrix is gone or redirected to the internal speakers on IGEL OS 10.05.100

Having some audio issues on 11.05.100 with Chromium and Citrix and a headset. We have a browser session running WebRTC and a browser session to our Citrix Storefront. The moment

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February 24, 2021 IGEL Community Archives

Webcam integrated microphone is not capturing audio on IGEL OS?

Morning all. I am experiencing a challenge with capturing audio with a webcam integrated microphone. The device appears in Sound Preferences, and it isn’t muted, but when I attempt to

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February 20, 2021 IGEL Community Archives

How to map built-in PC speakers into the Citrix session

Hello, is there a way to mapping a built-in PC speakers into the Citrix session? Only the standard speaker (USB headset) is mapped as “Citrix HDX Audio”. We also need

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