Hi, is it possible to run UMS Console 5 and 6 on same computer or will it be conflicts? Hi, you could install the UMS Console 6, and run the
Continue readingShadowing Troubleshooting and Support Articles in the IGEL Community
Is there a way to use a VNC client (such as VNC Viewer) to access remote IGEL thin clients that are connected through IGEL ICG?
I’m pretty sure I already know the answer, but is there a way to use a VNC client (such as VNC Viewer) to access remote IGEL thin clients that are
Continue readingCan’t manually push anything to the devices immediately such as new configs or a reboot command via IGEL ICG?
I’m running into an issue with our cloud gateway. New devices can be added, the devices show online, I can shadow the devices, configs can be pushed and pulled on
Continue readingIGEL UMS license error “The UMS has no license for this thin client”?
I have an issue with an IGEL in UMS not taking the license. This started with getting the message below when getting the Citrix applications. You can login to the
Continue readingSome IGEL OS clients don’t respond to certain IGEL actions (like Reboot and Shadow) over ICG?
We have external IGEL OS device that are connected to the IGEL Cloud Gateway and some are having trouble to respond to certain IGEL actions (like Reboot and Shadow). Note
Continue readingWhat is the best way to remote to IGEL OS devices in our company internally and externally?
Question – I’m trying to understand the best way to remote to IGEL OS devices in our company internally and externally. We have created an “Shadowing” Profile that we added
Continue readingCan IGEL OS switch between connection to the UMS directly or via ICG based on location?
If a device is configured for ICG, say a laptop, and the user spends part of their time at home and part of their time in the office; is there
Continue readingCan’t secure shadow an IGEL OS device from the UMS console running on a workstation?
I’ve looked through previous comments/questions about Secure Shadow through ICG, but do not see the answer to the issue I am having. I have UMS version 6.04.100 (build 45217) and
Continue readingCan I build an IGEL ICG on an internal network then move it to DMZ, or will changing the IP later break the connection?
Am I able to build the ICG on an internal network then move it to the DMZ, or will changing the IP later break the connection? It depend, how did
Continue readingIf UMS is installed on a public cloud server, do I still need the IGEL Cloud Gateway?
A general question about UMS, if I have our UMS on a public cloud server, do I still need the igel cloud gateway? I would say no but it’s a
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