when i go to UMS Administration > UMS Network > i cant find the Igel Cloud Gateway under UMS Network.. can some help me please Hi Imane, which UMS Version
Continue readingIGEL ICG Troubleshooting and Support Articles in the IGEL Community
IGEL OS devices disconnecting from ICG
Hi All, First post since joining so hello to all, enjoying reading all the questions and answers. I have a question of my own, our ICG is online and responding
Continue readingHow to enable AES-256-GCM support with OpenVPN?
Hey all! This is my first post so let me know if I am in the right spot! We’re just getting started with IGEL OS and running into an issue
Continue readingIGEL OS devices in remote site not connecting to IGEL UMS
Hello, a double question today! We have some clients in another country that dont connect to the UMS by themself, so they dont get any profiles and are virtually useless.
Continue readingWhere can I see which IGEL OS devices can be upgraded and which license is needed?
Hello, since the support here is great … i sent in another quetion. We have a small bunch of IZ/UD-Devices with Firmware 10.06.190. I want to upgrade these to IGEL
Continue readingMy IGEL devices lacks the UMS cloud license, although it uses it??
Good morning! I have a strange, contradictory problem: My IGEL lacks the UMS cloud license, although it uses it. Yes, I am serious about that. 1. I did the ICG
Continue readingIs it possible to suppress messages from appearing on the end user device?
Is it possible to suppress messages from appearing on the end user device? From a purely Sales perspective: yes, by renewing this EMP Subscription 😄 but from a Technical POV:
Continue readingDoes IGEL ICG tunnel NTP requests back to the data center?
Does ICG tunnel NTP requests back to the data center? My assumption would be no and we need to have public NTP sources configured for the clients. Correct? Correct, it
Continue readingHow to set a IGEL OS local task to reboot the device daily/weekly vs using UMS?
Is there someway to create some sort of local task that restarts the machine daily/weekly or resets the network connection, instead of relying on the UMS tasks? Since usually the
Continue readingTrying to upgrade ICG certificate but it is greyed out?
question – my cloud gateway cert is expiring on Monday and I was following the knowledge base on “Updating Expired ICG Keystores” and on step 3 right-click the root certificate
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