Hi All, My ICG is using a wildcard certificate from GlobalSign. Last week, GlobalSign revoked the intermediate certificate to which our wildcard cert belongs. To my amazement, clients remained connected
Continue readingIGEL ICG Troubleshooting and Support Articles in the IGEL Community
Is there any way to verify that the CA cert we are using for Imprivata on IGEL OS is trusted
Is there any way to verify that the CA cert we are using for Imprivata is trusted? If the cert is added and correct path is specified, wouldn’t it be
Continue readingIGEL Releases UMS Version 6.06.110!
Release Info: Updated UMS Version – UMS 6.06.110 is published we have published an updated version of the UMS – UMS 6.06.110. This version includes the following bug fixes and
Continue readingIs there a way to deploy the ICG mass deployment key without having to enter it on each device manually?
Is there a way to deploy the ICG mass deployment key without having to enter it on each device manually? Here is a profile that might help github.com/IGEL-Community/IGEL-Custom-Partitions/tree/b94bb747cc794c7aff3b97d2e3c78379c93f107e/CP_Source/Server/ICG-Auto-Enrollment or the
Continue readingIs there a way to change the certificate (same FQDN name) without having to bring in all remote devices and not disconnecting them from the UMS?
We want to change the certificate that is currently on our ICG for our remote access devices from the UMS created certificate to a DigiCert certificate due to an audit
Continue readingHow do I tell a device registered in UMS to reach out to the IGEL Cloud Gateway (ICG)?
Learning IGEL here, excuse the basic questions. I have some devices registered in UMS but I’d like to take those devices off-site now and keep them connected via ICG. When
Continue readingI setup my UD Pocket on one device and plugged it into another device and it reset to the “Startup Assistance” screen
Hi there, everytime I setup my UD Pocket via VMware, shutdown, unplug the UD Pocket and connect it to my lenovo x230 test laptop it resets complete to “startup assistance”.
Continue readingThe button to activate the Azure ICG instance is deactivated, how can I reconnect the ICG?
Hi there, I took an ICG into operation today via Azure. The ICG is shown in the UMS as disconnected. The button to activate the ICG is unfortunately deactivated. How
Continue readingCan I configure Tomkat to send files to my IGEL OS devices?
Good day! Help please, I set up cloud geteway in DMZ. I need to assign a profile to a device to install (for example) the zoom plugin. I have a
Continue readingIGEL OS shadowing password is greyed out
We have recently upgraded our ICG and UMS server so we could finally start making use of the VNC/shadow function over ICG. While it is working, it is not working
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