Citrix Support is asking me to provide logs as described here support.citrix.com/article/CTX217629 . First step works and it generate file in /tmp. How do I get files of the IGEL
Continue readingIGEL ICG Troubleshooting and Support Articles in the IGEL Community
Can’t communicated with IGEL OS via ICG & UMS environment
We trying to figure out why our external IGEL devices while are turned on, we can’t communicated to them from our ICG & UMS environment. We can manage these same
Continue readingRecommendations on supported USB wireless adapters for IGEL OS?
IGEL M250c LX11 for remote worker using IGEL ICG, need recommendations on USB wireless adapter so they can join their home wireless network Hey Randy, it depends a bit from
Continue readingUsers are complaining of frequent disconnects on IGEL OS 11.04.240.01 with Citrix Workspace App version 1909
We are experiencing Disconnect Issues – Client running 11.04.240.01 with CWA version 1909. Users are complaining of frequent disconnects. There has been no change that we know of but we
Continue readingHow do we get an IGEL device with a slash through it connected so we can send an update through UMS?
We have some one working remotely, and she has the cloud connection with a slash through it. How do we get her connected so we can send an update through
Continue readingWhen using IGEL Shared Workplace, how to enable password changes?
When using Shared Workplace, is there something that needs setup on the back end for password changes to work. I have logins working through Shared Workplace, but if a user’s
Continue readingThe IGEL Cloud Gateway (ICG) is now available in the Microsoft Azure Marketplace!
This is very exciting news! The IGEL Cloud Gateway (ICG) is now available in the Microsoft Azure Marketplace! With ICG on Azure Marketplace admins can use the full ICG functionality
Continue readingUser’s receive error: ‘Shadowing Terminated’ when shadowing via UMS Web App
Hi when trying to shadow using the web UMS one of our users gets a message ‘Shadowing Terminated’, it must be a setting on her machine as it works on
Continue readingIGEL Community Technical Meetup – IGEL 2020 Recap & 2021 Preview
We are delighted to have IGEL’s CTO, Matthias Haas, with us to look back at 2020 and share his insights into what we can expect from IGEL in 2021! Plus,
Continue readingOne user can’t connect to the IGEL Cloud Gateway from home, ICG is working fine
We have one user who is unable to connect to the cloud gateway who is working from home. Verified that the cloud gateway is operational and other users are able
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