Hi, how do I get the Teradici PCoIP Client session within the UMS server? Our UMS server is configured, I’ve set up the ICG, and have already applied the add-on
Continue readingIGEL ICG Troubleshooting and Support Articles in the IGEL Community
After UMS resetup we receive ICG error “Gateway is NOT connected”
I just had to re-setup our UMS server because of an OS issue. (same hostname, ip etc.) Then I could successfully restore the UMS backup from before the incident. Configuration
Continue readingIGEL OS lossing connection with ICG
Hi All, Just recently updated to: ICG 2.01 UMS 6.02.110 ICG loses connection. This has been the 2nd time this has happened since the upgrade(2 days ago).When I check the
Continue readingHow will I be able to find logs for failed attempts to register to the UMS server?
How will I be able to find logs for failed attempts to register to the UMS server? Its quite vague having a message that simply states that the device failed
Continue readingHow to force the user to Authenticate against our Active Directory even when remote on IGEL OS
Greetings Everybody. I feel like this is a ridiculously stupid setup question, so I apologize. Yesterday/this morning we were able to successfully get our ICG up and functional, and have
Continue readingPCoIP sessions just disappearing randomly?
Anyone notice their PCoIP sessions just disappearing randomly? No error, just back to the IGEL OS. It’s happened to me twice this morning on 11.02.100. I can reconnect to the
Continue readingIGEL ICG install error: “Installation of IGEL Cloud Gateway terminated with error: Exception occured null”
I’m trying to install ICG 2.01 from the UMS console but keep getting this error. “Installation of IGEL Cloud Gateway terminated with error: Exception occured null. My sshuser account has
Continue readingShadowing is enabled on IGEL ICG but the option is still greyed out
Recently upgraded to ICG 2.01 and want to test the shadow ability with remote TC’s. I have applied a test profile that has shadowing enabled, however the option is still
Continue readingIs there newer documentation on how to upgrade ICG from UMS6?
Is there newer documentation on how to upgrade ICG from UMS6? The only documentation I could find is going from UMS5, and is inaccurate. kb.igel.com/igelicg-1.03/en/using-the-icg-update-wizard-4253694.html Good morning @member the latest
Continue readingError “Can’t recieve certificate from server” trying to connect via IGEL ICG
Hello everybody, im on my way to set up an test lab for a customer. We got 1 IGEL UMS Server, 1 IGEL ICG Appliance and 1 UD Pocket. The
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